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1 Important Alert(s)


Please note: Some of our regular services and bill payment options are temporarily unavailable through May 27 due to a billing system update. Thank you for your patience and understanding. As always, we’ll continue to respond to gas and electric emergencies 24 hours a day. If you have an emergency, call 911 or our Customer Service numbers: Gas Emergencies: 1-800-892-2345 | Electric Emergencies: 1-800-867-5222.

Before a Storm

Protect yourself and prevent property damage by preparing for storms in advance and responding properly to dangerous conditions.  

Outages: Report online or call us at 1-800-867-5222 if you experience an outage.

Be aware and prepare

  • Charge your cell phone, laptop, and other devices.

  • Turn the refrigerator and freezer to their coldest settings. This will keep food fresh longer in the event of a power outage.

  • If you or a loved one depends on an electrically operated life-sustaining medical device, make sure that you notify us. Please review Life Sustaining Equipment.

  • Ensure your home is secure. Check that it’s secure, shuttered, and able to withstand a hurricane.  Find out more:  Hurricane Tips.

  • Find more guidance on how to prepare and address power outages in our brochure, How to Prepare for and Respond to Power Outages (pdf).


To avoid overloading circuits when power is restored, disconnect or turn off any appliances that start automatically.
  • Turn off and unplug unnecessary or sensitive electrical equipment.
  • Use surge protectors.
  • Unplug TVs before lowering a TV antenna or satellite dish. Be sure to also avoid power lines.
  • Turn off all swimming pool pumps and filters. Wrap them in waterproof materials.


Storm ChecklistAssemble an Emergency Kit.

Gather all the supplies on our Storm Kit Checklist.

Establish a “safe room.” Ideally choose a windowless interior room. Keep your storm kit there.

Use a Generator?

If you have or are considering buying a generator, please review our recommendations to ensure you operate yours safely.