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Welcome to our Upstate NY Home site.

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Where can we help you today?

1 Important Alert(s)

Notice

Please note: Some of our regular services and bill payment options are temporarily unavailable through May 27 due to a billing system update. Thank you for your patience and understanding. As always, we’ll continue to respond to gas and electric emergencies 24 hours a day. If you have an emergency, call 911 or our Customer Service numbers: Gas Emergencies: 1-800-892-2345 | Electric Emergencies: 1-800-867-5222.

Meters and Rates

Like any aging appliance, your existing utility meter will need to be replaced soon. We are in the process of replacing current meters with smart meters in many of the regions we serve

Use the resources below to see how we measure your energy usage and calculate your bills. This allows you to make sure you're being billed on the correct rate.

Metering

Information on smart meters, meter reading, and automatic and demand metering.

Metering
Service Rates

Review our delivery rate descriptions and pricing schedules for business customers.

Service Rates
Supply Costs

Learn how we supply your energy, understand the pricing options you may choose, and learn about your Energy Choice options.

Supply Costs
Rate Statements

You can find the monthly rate statements applicable to the service classifications in our tariffs.

Rate Statements
Tax Exemptions

Upload your tax exemption certificates to the Avalara CertCapture tax certificate manager.

Tax Exemptions