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1 Important Alert(s)


Over the extended Memorial Day weekend, from May 22 through May 27, some of our regular services and bill payment options will be temporarily unavailable due to a system update.  As always, we’ll continue to respond to gas and electric emergencies 24 hours a day. Thank you for your patience and understanding.

Smart Meters

Smart meters incorporate proven, sophisticated technology which will improve service, reliability, and bill accuracy, while also giving you more ways to monitor and take control of your own energy usage.

Benefits & Features

By getting continuous access to your energy usage data, you can make informed choices, which means you’ll have more ways to take control of your energy use, and potentially lower your bill. Smart meter will let you:

  • monitor your household energy use, for more information you can use to make energy efficiency decisions: what to turn on and off (and when), what to replace or upgrade, and much more
  • get individualized energy saving tips, and usage alerts to help you manage your budget
  • integrate smart thermostats and other smart devices, if desired
  • discover more tips for saving energy and money, through your My Account portal

  Smart  Meter Conventional or Manually Read Meter

Ability to detect whether an outage is caused by our system or something within your home

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Hourly usage data to resolve billing questions more efficiently

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Providing easy access to energy usage information allowing you to better manage your energy costs

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Starting, stopping or moving service without having to set appointment or wait for technicians

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Convenience or remote meter reading - no more waiting for someone to come to your home

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One-time change-out fee to replace your smart meter with a non-communicating meter


$44.63 (electric)
$61.19 (gas)
$89.03 (both)

Monthly fee for manual meter reads


$11.64 (electric or gas)
$17.71 (both)

Opt Out of a Smart Meter


What happens next?


As installation dates approach for your area, we will continue to provide information and support including timeframes for your meter install. The typical installation should take minutes to complete and will not require you to be at home. Remember, you can always contact us with further questions before and after.

Note: With gas modules, there should be no disruption in service. Most electric meter installations require an interruption in power, usually for less than 10 minutes. Advanced notice will be provided and installation appointments made for all customers in National Grid’s Life Support, Blind and Disabled, or Medical Protections programs.


Customer Communications

View our smart meter customer communications.

Frequently Asked Questions about Smart Meters

Typically it can take a few days for the smart meter to connect to the network. Once registered, you should see your usage data in your My Account portal. In some instances, it could take up to 30 days to see your data as the meter registers and as we continue to build out the network in your service area. 

Visit Smart Meter Communications to see and download copies of customer communications in English, Spanish and Chinese.

Yes. Our teams will come to your property to install your new meter regardless of your account status.

No. If you decide you do not want a new smart meter installed, you can choose to have a conventional, or “non-communicating,” new meter installed instead. Since this meter will not transmit any data automatically, your meter will need to be read manually by a utility representative. You must fill out an opt-out request form here. Please also review the costs associated with a non-communicating meter in this table of benefits and features.

Like any aging appliance, your utility meter will need to be replaced soon. Regardless of whether you get a new smart meter, or if you choose to opt-out, you will receive a new meter.  If you opt-out after your smart meter is already installed, you will be assessed a change-out fee. If you opt-out before receiving your smart meter, and your existing meter is replaced with a new non-communicating meter, you will not be charged a change-out fee, however, because a tech has to read your new non-communicating meter, there is a monthly meter reading fee associated.

▶ See fees.

If you have a smart meter installed, your energy usage information will be collected in real-time and automatically transmitted through a secure, wireless telecommunications connection to National Grid and does not require a fee.

Our fees, approved by the Public Service Commission, account for the additional time to read and record your usage data. There is a fee charged to read an electric meter ($11.64) and a fee charged to read a gas module ($11.64).  However, dual fuel customers (those that have both gas and electric service) receive a slightly reduced fee ($17.71 instead of $23.28) for manually reading both meters at the same location. If you still have questions or concerns about smart meters, please review our meter safety page at to learn more.

There will be no direct charge, at the time of installation. National Grid is funding the project during the preparation phase, which includes back office work such as network communications and cyber security development. Meter installation is estimated to be rolled out over the next four years and customers have begun to pay for the upgrades through an increased rate, as included in the Company’s 2020 rate case.

Yes. Smart meters have been in operation in the United States since 2006. As of 2021, U.S. electric utilities had about 111 million smart meter installations, equal to about 69% of total electric meters installations [Source: U.S. Energy Information Administration]. Multiple audits by independent consultants for Public Utilities Commissions have shown these meters to be highly accurate and dependable.

At National Grid, we have protected the privacy of our customers’ data for decades, always improving our systems to meet changing technologies and will continue to do so as new, more advanced technologies are implemented. All data collected by your smart meter is transmitted through an encrypted network that meets national standards. And smart meters do not collect or transmit personal information. Only your energy usage data will be transmitted, which we will keep confidential.  To learn more, see our Privacy Policy

Yes. Your smart meter technology does not utilize your Wifi or internet connection to transmit data to National Grid. You only need internet service if you want to monitor your energy usage online through MyAccount.

The low-level radio frequency (RF) technologies used in wireless smart meters produce RF at a fraction of the level found in commonly used household items, including cell phones, microwaves, wireless internet, and laptop computers. For more information about FCC guidelines regarding RF exposure, visit

If your meter is accessible and located on the outside of your home, usually residents do not need to be at home for installation.

All older, removed meters will be tested; any that are no longer found to be accurate (and deemed at end of useful functional life) will be scrapped or recycled.  Any meters removed that are tested and are deemed accurate will be used for our inventory, or sold to a third party to be reused.

No. National Grid will be reassigning and/or reallocating this part of our work force for other important duties.

No. Since you are the account holder, your landlord does not need to sign off on your meter replacement.

National Grid has partnered with Utility Partners of America (UPA) who are considered leaders in the installation of this technology.  The two companies will work together to install all new devices.

Yes. If a call is made to our customer service team, and it’s recognized that the customer doesn’t speak English, the agent will get an agent on the line who can speak with the customer. If a field technician arrives at the home of a customer who doesn’t speak English, the technician will direct the customer to call into the customer service line.

No action needs to be taken. However, we will need to temporarily interrupt your electric service in order to complete the meter exchange.  The down time is typically less than 10 minutes and would have impacts that are no different than a typical, short-lived power outage.  If you have a home alarm, typically there is enough time on the alarm to allow for the meter exchange. However, in rare instances, the power outage could trigger the alarm.

Yes. Since we have to temporarily interrupt your electric service in order to complete the meter exchange (typically, for less than 10 minutes), it's likely the generator will turn on. Some homeowners like to turn it off before we install the new meter, but during times when customers are not home or don't answer the door, the generator will turn on temporarily. 

Whether you have just a gas account with National Grid, or you have both an electric AND a gas account with us, your smart gas module will be installed at a later time. Currently, we’re focusing on installing electric smart meters.

National Grid is deploying close to 2.4 million smart electric meters and gas modules over several years. There are many different reasons why your meter may not have been installed, even if others around you have. We may need to temporarily skip some customers in our deployment efforts and circle back at a later date. When we are ready to install your smart meter you can expect to receive a series of National Grid communications prior to your installation. If you’re a gas customer, your gas module will be installed at a later time.

National Grid is required by the Home Energy Fair Practices Act (HEFPA) to make an attempt to collect your past due bill amount in person before service can be disconnected. We will attempt to resolve your account in person before your service is disconnected for nonpayment. If we are unable to speak with you at the door, or if an in-person attempt to resolve the account is not successful, service termination can be done remotely.

Typically it can take a few days for the smart meter to connect to the network. Once registered, you should see your usage data in your My Account Portal. In some instances, meter registration could be delayed up to 30 days as we continue to build out the network in your service area. Because of that, we may need to estimate your bill during this transition period. In these cases, the estimated usage will be replaced by actual usage as soon as the meter connectivity is restored.

Not necessarily. While smart meters provide accurate and up-to-date billing over 99% of the time, there are some instances where we may need to estimate your bill such as extreme weather, temporary connection issues, or software updates. In these cases, the estimated usage will be replaced by actual usage as soon as the meter connectivity is restored.

Are you a solar customer?

Please review our FAQs for more information on your smart meter and solar energy.

To see what energy you’ve used per day, month, or even in 15-minute increments for the previous 24 hours, you can log into your account on the MyAccount Portal

During your smart meter installation, your panels will turn off and then turn back on automatically once the installation is complete. Your electrical service will be interrupted for less than 10 minutes.

Your new smart meter sends your usage data directly to us without a technician needing to come to your property to read it manually. Visit to learn more about the benefits of smart meters.

No. If you decide to install solar energy panels at your home after your smart meter is installed, you will not need a meter exchange or re-programming. However, we will need to update your account to net-metered billing instead of electric rate billing. This will be done as part of the connection process.

No. Your bill will remain exactly the same as with a traditional meter.

Learn more about solar energy and net-metering.