Skip to main content Skip to main navigation
Choose a Region

Welcome to our Upstate NY Home site.

We're not sure if this is right. If you confirm where you use our services most, we can tailor our site to your needs.
Note: If you've told us more than once your browser could be blocking cookies. Click to learn more about cookies

Select Your Region

Where can we help you today?

1 Important Alert(s)

Notice

Over the extended Memorial Day weekend, from May 22 through May 27, some of our regular services and bill payment options will be temporarily unavailable due to a system update.  As always, we’ll continue to respond to gas and electric emergencies 24 hours a day. Thank you for your patience and understanding.

Smart Meter Opt Out Request

If you decide you do not want a smart meter installed, you will have a conventional, or non-communicating, meter installed instead. Since this meter will not transmit data to us automatically, your meter will need to continue to be read manually by a utility representative and you will be charged the following fees for this service. The change-out fee is a one-time charge to have your smart meter replaced with a non-communicating meter.

One time change-out fee: Electric: $44.63
Gas:$61.19
Both: $89.03
Monthly meter
reading fee:
Electric or Gas: $11.64
Both: $17.71
* indicates required fields
Note: We will be installing smart meters within specified regions over the next several months. Once an area is complete, we will circle back with you since you have expressed intent to opt-out of the smart meter installation. To finalize the opt-out process, we will then send out an Opt-out Authorization form to you confirming your information, and approving the charges associated with the manual meter reading fees for conventional/non-communicating meters.

Opt-out requests may take up to 7 business days to process. If a technician arrives at your home for installation and you've requested to opt-out, kindly state that you have completed the opt-out request form online and the technician will move on to other customer installations.