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1 Important Alert(s)

Storm Alert

11:00 p.m. Update: We are increasing staffing and extending evening and overnight work shifts as we prepare for a severe weather system that is anticipated to begin Sunday evening and continue through Tuesday morning across Upstate New York. Weather forecasts are predicting heavy snow, sleet, freezing rain, and wind gusts that could approach 70 mph. Be sure to charge your mobile devices so that you can remain connected in the event of an outage, and use extreme caution near downed power lines and wires; always assume that they are carrying live electricity.

Press Release Report an Outage Downed Wire Safety

Submit Your Reading

If we don’t get a regular reading of your energy use, we must estimate your monthly charges. Use any of these methods to submit your monthly meter reading and keep your bills accurate:

  • Send an email with photo of your meter or your meter reading to: UNYmeterreads@nationalgrid.com. See the below images for reference:
    meters 
  • Provide your meter reading over the phone. Call us Monday-Friday, 7:00am-7:00pm at 1-800-642-4272 and follow the prompts.  At the main menu, say "meter reading" and then choose your options by saying: "Provide a reading" or "Date for next reading".

  • Make an appointment to get a manual reading. Call 1-800-642-4272 and ask the customer service representative to set up an appointment to have your meter read. You may need to explain that you are currently receiving estimated readings. Once your appointment is scheduled, you will receive a call 30 minutes before the technician arrives to complete the reading.