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Where can we help you today?

1 Important Alert(s)

Notice

Please note: Some of our regular services and bill payment options are temporarily unavailable though May 27 due to a billing system update. Thank you for your patience and understanding. As always, we’ll continue to respond to electric emergencies 24 hours a day. If you have an emergency, please call 1-800-465-1212.

Contact Us

Emergency Contacts

24 hours a day, every day

Outages: Report online or call 1-800-465-1212 

Gas emergencies: Call 1-800-233-5325 or 911 

Call Us

Monday-Friday, 7:00am-7:00pm
1-800-322-3223

Service in English & Español. Hearing/speech impaired customers may call 711.
View Directory
FAQs

Need help switching between your electric and gas accounts? Looking for a rebate? Find the answers to common questions here.

Check FAQs
Understand My Bill

View our new Bill Help section to see explanations of the terms, charges and different sections of our bills.

Also, learn how to download your billing statements and energy usage (pdf).

Help Reading Your Bill
Visit or Mail Us
Search for a nearby payment or customer service center or send your payment by mail:
National Grid P.O. Box 371396 Pittsburgh, PA 15250-7396
Visit Us
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