Contact Us
Emergency Contacts
24 hours a day, every day
Outages: Report online or call 1-800-465-1212
Gas emergencies: Call 1-800-233-5325 or 911
Call Us
Monday-Friday, 7:00am-7:00pm
Service in English & Español. Hearing/speech impaired customers may call 711.
FAQs
Need help switching between your electric and gas accounts? Looking for a rebate? Find the answers to common questions here.
Understand My Bill
View our new Bill Help section to see explanations of the terms, charges and different sections of our bills.
Manage Energy Supplier
Use this form to block your account from being enrolled without consent or to cancel service with your current Energy Supplier Company.
Visit or Mail Us
Search for a nearby payment or customer service center or send your payment by mail:
National Grid P.O. Box 960 Northborough, MA 01532-0960
