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Crews will continue restoration efforts in central and eastern New York until last customer is restored
Public asked to exercise caution when driving near utility and storm-response personnel
Virginia Limmiatis, Syracuse 315-452-7708
Nate Stone, Albany 518-892-9720
SYRACUSE, NY – National Grid’s New York field force of close to 2,000 workers has successfully restored power to more than 96 percent of the more than 89,000 central and eastern New York customers impacted by the damaging wind storm that pummeled the region Monday and early Tuesday. The remaining 1,450 central customers without service are expected to have power restored by midafternoon today, and the remaining 1,675 eastern customers without service are expected to be restored before midnight tonight. The company’s extensive resources will remain in the region until the last outage is repaired.
“Our crews are working to bring service back to customers as quickly as possible. We appreciate our customers’ patience and understanding as our restoration work continues,” said Melanie Littlejohn, National Grid’s New York vice president. “We also are grateful for the many police, fire, public works, municipal officials, and other volunteers who did so much to support our customers and our communities.”
Crews have been working around the clock since the damaging wind storm, with gusts of up to 80 mph, began impacting the region on Monday. They removed hundreds of downed wires, trees, tree limbs, and other hazards so they could safely complete the labor-intensive process of reconstruction and restoration in the region.
While National Grid expects power to be restored to all impacted circuits tonight, there may be instances of damage to individual customer’s electricity service. Any customer who remains without power should call National Grid at 1-800-867-5222 for assistance.
Once restoration is completed, National Grid crews will remain in the field for the next few days as storm clean up continues. The company reminds drivers to use extreme caution as they approach work areas, to ensure the safety of utility and other storm-response personnel. Additionally, customers are reminded to avoid downed wires. All wires should be considered live power lines and should be immediately reported to National Grid at 1-800-867-5222.
The Restoration Process
The company’s first priority is to ensure the safety of our customers and our crews by clearing away dangers such as live, downed power lines. Next come repairs to main transmission facilities, including towers, poles and high-tension wires that deliver power to thousands of customers. Recovery work at local substations also is a high priority, followed by repairs to neighborhood circuits, transformers and service wires. Click here for an infographic on the company’s restoration process.
National Grid continues to work closely with local officials to coordinate restoration efforts. Customers are reminded to remain aware of potential safety hazards such as damaged trees, particularly broken limbs that haven’t yet fallen to the ground. As always, all downed wires should be considered live and should be immediately reported to National Grid at 1-800-867-5222 or by calling 911.
Estimated Restoration Times
Electricity & Generator Safety
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Click here for a video on how National Grid restores power after a major storm