Paving Details
Permanent Repairs Process
After work has been completed in your neighborhood, our team will restore areas affected by the work.areas disturbed by our work as required by applicable municipal permit conditions, ordinances, and restoration standards. This does not always mean the full road, sidewalk, or driveway will be replaced as restoration is limited only to the specific areas disturbed by our work.
After construction work is complete, areas disturbed by our work will be temporarily restored first to ensure the area safe and accessible.
In Massachusetts, there is a required minimum 90-day settlement period or one winter season before any permanent restoration can begin. This allows the excavated area to properly settle before final restoration starts. The timing of final restoration may vary, and crews may not return immediately after the settlement period ends. A paving contractor will then be scheduled to complete the necessary repairs to your property as soon as reasonably possible.
Permanent restoration is scheduled based on the type of surface, local municipal requirements, weather conditions, contractor availability, and the approved restoration work plan. All paving work is weather-dependent. In the winter months, hot asphalt plants close, which prevents us from completing final repairs for any hard surfaces. Repairs to work done in late fall and winter will typically be completed in early spring. Please note that paving and work may be completed on weekends or after hours due to scheduling timeframes.
Please note that during this time, specialized paving contractors are used for different types of work. The crews will then restore the roads with permanent paving in accordance with town ordinance and paving requirements. Work on roadways and sidewalks is often handled on separate days by separate crews.
Claims
Our crews and contractors will repair any damage to the sidewalk and, in certain circumstances, the driveway on your property. If damage occurs to the complex or specialty items listed below, please contact our claims department.
- Heated/Radiant Sidewalks
- Slate Sidewalks
- Retaining Walls
- Sprinkler Heads
- Specialized Landscaping
- Vinyl Siding
- Fencing
Our Claims Department responds to all claims against National Grid and its companies for property damage, bodily injury, or business loss caused by the Company, its employees, or contractors.
If you would like to submit a claim for property damage, please fill out our online claim form. The Claims Department can also be reached by emailing ClaimsDept@nationalgrid.com or by calling 1-315-428-6536. For more information, please visit the Customer Claim webpage.
Repair Work Process: FAQs
Underground gas and electric work completed near the road, driveway, or sidewalk may be left with unfinished edges and temporarily patched with a cold patch (which is a loose asphalt product) to ensure that the area is made safe until permanent repairs can be made.
During final restoration, these temporary materials will be dug up, removed, and replaced with permanent asphalt or concrete to match the material that existed before we made the excavation.
Safety is our top priority. Along with our skilled contractors, we will take every measure possible to ensure the safety of the public and our crew while we complete the work. Crews will use work area protection, including traffic cones, utility work signs, and barriers, to ensure the work is done safely.
We respond to gas emergencies 24 hours a day. If you smell gas, act fast and call 911 or our gas emergency line at 1-800-233-5325 or 911.
You can report outages online or by texting the word OUT to 64743. Or, call 1-800-465-1212 to report outages and downed wires.
Timelines are dependent on the type of surface, local municipal requirements, weather conditions, contractor availability, and the approved restoration work plan. Restoration may happen in stages, with temporary repairs completed first and permanent restoration completed later.
In Massachusetts, there is a required minimum 90-day settlement period or one winter season before any permanent restoration can begin. This allows the excavated area to properly settle before final restoration starts. The timing of final restoration may vary, and crews may not return immediately after the settlement period ends, but restoration will be completed as scheduling and conditions allow.
For work done in late fall and winter, repairs will typically be completed in early spring.
Our paving contractors will restore standard disturbed areas such as pavement, curbing, sidewalks, and in certain circumstances, the driveway on your property. They will restore areas disturbed by our work as required by applicable municipal permit conditions, ordinances, and restoration standards. This does not always mean the full road, sidewalk, or driveway will be replaced, as restoration is limited only to the specific areas disturbed by our work. We do not handle any of the items listed below, so any concerns regarding these will go to the Claims Department.
- Heated/Radiant Sidewalks
- Slate Sidewalks
- Retaining Wall
- Sprinkler Heads
- Specialized Landscaping
- Vinyl Siding
- Fencing
- Damage to Foundations, Septic Systems, Culverts, and Drainage Facilities