New Electric Service for Residential Customers

Once you have a valid 911 address, complete our Electric Service Request Form to begin your new project. There are three ways to submit the form:

Online: Access our user-friendly portal and submit your form electronically.

Email: Send your form to workrequest@nationalgrid.com

Phone: To provide details over the phone, please call 1-800-375-7405 Monday through Friday between 7:30am and 5:00pm.

A dedicated Establish Service Representative (ESR) will guide you through the process and connect you with your job owner, who will be your main point of contact until the end of your electric project. The job owner will communicate with you throughout the project and may request a Proposal for Electric Service (PES) package depending on your project scope. 

We will assign a distribution designer to develop a comprehensive plan that ensures efficiency, reliability, and regulatory compliance. Your distribution designer will analyze site factors, define design parameters, and tailor a design optimized based on your specific needs. 

Please note that in some cases, you may be responsible for securing easements or permits based on your project requirements. Your job owner or distribution designer will guide you through the process of securing the appropriate easements or permits. If easements or special permits are required, the timeliness of securing these documents can impact your overall timeline. Other responsibilities may include the excavation of trenches to accommodate the underground cables, or the installation of conduits to protect electrical wiring. 

During this phase, we will also provide a general idea of the cost ranges you can expect. These estimates are subject to change and may require a thorough evaluation of your project to provide a precise cost assessment. For a more accurate and detailed cost estimate tailored to your project, we recommend contacting our team directly to discuss your specific needs. 

To install the needed electric infrastructure, National Grid must obtain all legal and regulatory rights related to the customer's/developer’s property as well as in the public way. In addition, your service agreement will be drafted in accordance with the Terms and Conditions for Distribution Service tariff provision (MDPU 1570 Dist TCs_10.01.24.) and any other terms that National Grid deems are reasonably necessary in connection with your installation.  This service agreement and any required construction advance will need to be signed and paid prior to the project advancing to construction.

Assuming a smooth scheduling phase, we will move forward with the actual construction and installation of your residential electric connection. This involves setting poles or conductors and ensuring all necessary construction work is complete. 

Before energizing your new service, we must obtain a municipal inspection from your electrical inspector who has jurisdiction in your area. It's the responsibility of the electrician to request this inspection, and we cannot proceed until we receive an approved municipal inspection. The licensed electrical inspector will then notify us once the new service has passed the inspection. 

Depending on the scope of your project, the construction crew may install your meter. However, if they are not authorized, we will send one of our qualified service technicians to visit your location to complete the meter installation. 

Congratulations! Once the construction and installation are complete, your project is considered finished.