WALTHAM, MA – National Grid’s in-person Customer Assistance events are continuing across Massachusetts. The events provide customers direct access to National Grid Customer Service Specialists to assist them with program and payment options to help meet their energy needs.

“National Grid is pleased to offer several in-person events for customers across our service territory this Summer,” said Bill Malee, Chief Customer Officer, National Grid. “Meeting directly with our team of Customer Advocates is an opportunity to ask account-specific questions and learn more about various options available to help manage energy costs throughout the year, like our new Payment Assistance Bundle.”

Through the end of June, in-person events will be held in Attleboro, Chelsea, Rockland, Saugus, Uxbridge, Plainville, Everett, and Franklin. A full list of all in-person customer assistance events throughout the Summer is available online.

Customers attending in-person events will have the opportunity to meet with representatives from National Grid, who will be on-site to assist with billing issues and provide information on:

• Enrolling in National Grid’s new Payment Assistance Bundle
• Enrolling in Budget Billing
• Enrolling in the Energy Discount Rate (for qualifying customers)
• Scheduling home energy assessments and sharing information on other energy efficiency opportunities for homes or businesses 

Upcoming June Events:

• Tuesday, June 10 - 10:00 am-2:00 pm, Attleboro Library, Balfour Room, 74 N Main St., Attleboro, MA 02703
• Wednesday, June 11 - 10:00 am-2:00 pm, La Colaborativa Chelsea, 318 Broadway, Chelsea, MA 02150
• Thursday, June 12 - 10:00 am-2:00 pm, Robert J. Nyman Rockland Senior Center, 317 Plain St., Rockland, MA 02370
• Tuesday, June 17 – 10:00 am-1:00 pm, Saugus Senior Center, 466 Central Street, Saugus, MA
• Wednesday, June 18 - 10:30 am-12:30 pm, Uxbridge Senior Center, 36 S. Main St., Uxbridge, MA 01569
• Tuesday, June 24 - 10:00 am-2:00 pm, Plainville Council on Aging, 9 School St., Plainville, MA 02762
• Wednesday, June 26 - 4:00 pm-7:00 pm, Everett City Hall, 484 Broadway, Everett, MA 02149
• Friday, June 27 - 9:00 am-1:00 pm, Franklin Food Pantry, 341 West Central St., Franklin, MA 02038

Help with Managing Energy Bills:

National Grid is committed to delivering safe and reliable energy to the customers and communities we serve. We recognize that affordability is a significant concern, and National Grid offers various programs and services to help customers save energy, manage their bills, and access financial assistance.  

National Grid customers can now sign up for a new Payment Assistance Bundle. The bundle combines three helpful solutions to make it easier for managing energy costs and paying down past due amounts over a 12-month period.

• Deferred Payment Agreement: Spread out past-due balance into future monthly payments.
• Automatic Monthly Payments: Automatically deduct payments from your bank account each month and avoid missing due dates.
• Budget Plan: Break down annual energy costs into balanced monthly payments, making it easier to budget and plan expenses.

Customers interested in enrolling in the Payment Assistance Bundle can do so online by visiting ngrid.com/hereforyou, at an in-person event, or by calling 1-800-233-5325.

Budget Billing: Allows customers to spread their usual payment over twelve balanced monthly payments to help offset the traditionally high winter heating and summer air conditioning peak bills. Doing so makes it easier to anticipate monthly energy costs and plan household budgets. Additional information can be found here.

Discount Rates: Income-eligible customers may qualify for a discounted rate on energy service. To be eligible, applicants must be a National Grid customer and already enrolled in an eligible benefit program or the Low Income Home Energy Assistance Program (LIHEAP). Visit the Discount Rate application to determine eligibility and apply.

National Grid encourages Massachusetts customers to learn more about all Bill Assistance programs and services by visiting ngrid.com/hereforyou. 

About National Grid

National Grid (NYSE: NGG) is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York and Massachusetts. National Grid is focused on building a smarter, stronger, cleaner energy future — transforming our networks with more reliable and resilient energy solutions to meet state climate goals and reduce greenhouse gas emissions.