WALTHAM, MA – National Grid remains committed to supporting our customers with a series of in-person Customer Assistance Events this October. As we transition into the fall and prepare for colder weather, these events are designed to help customers manage their energy bills, explore cost-saving programs, and get ready for the heating season. Attendees will have direct access to National Grid Customer Service Specialists, who can provide personalized guidance on payment options and energy solutions to meet each household’s needs.

“As we head into October, we know many customers are thinking ahead to winter energy needs,” said Bill Malee, Chief Customer Officer, National Grid. “Our in-person events are a great way for customers to connect with our team, learn about flexible payment options, and discover energy-saving programs that can help make a real difference this season.”

Through the end of October, in-person events will be held across Massachusetts, including in Worcester, Brockton, Salem, Beverly, and Gloucester. A full list of all in-person customer assistance events throughout October is available online and below.

Customers attending in-person events will have the opportunity to meet with representatives from National Grid, who will be on-site to assist with billing issues and provide information on:

• Enrolling in National Grid’s new Payment Assistance Bundle
• Enrolling in Budget Billing
• Enrolling in the Energy Discount Rate (for qualifying customers)
• Scheduling home energy assessments and sharing information on other energy efficiency opportunities for homes or businesses 

These events are part of National Grid’s broader commitment to affordability and reliability. Customers can also access support by calling 1-800-233-5325.

Help with Managing Energy Bills:

National Grid is committed to delivering safe and reliable energy to the customers and communities we serve. We recognize that affordability is a significant concern, and National Grid offers various programs and services to help customers save energy, manage their bills, and access financial assistance. With colder weather on the horizon, now is an ideal time to explore programs that help manage energy costs. National Grid customers can now sign up for a new Payment Assistance Bundle. The bundle combines three helpful solutions to make it easier for managing energy costs and paying down past due amounts over a 12-month period.

• Deferred Payment Agreement: Spread out past-due balance into future monthly payments.
• Automatic Monthly Payments: Automatically deduct payments from your bank account each month and avoid missing due dates.
• Budget Plan: Break down annual energy costs into balanced monthly payments, making it easier to budget and plan expenses.

Customers interested in enrolling in the Payment Assistance Bundle can do so online by visiting ngrid.com/hereforyou, at an in-person event, or by calling 1-800-233-5325.

Budget Billing: Allows customers to spread their usual payment over twelve balanced monthly payments to help offset the traditionally high winter heating and summer air conditioning peak bills. Doing so makes it easier to anticipate monthly energy costs and plan household budgets. Additional information can be found here.

Discount Rates: Income-eligible customers may qualify for a discounted rate on energy service. To be eligible, applicants must be a National Grid customer and already enrolled in an eligible benefit program or the Low Income Home Energy Assistance Program (LIHEAP). Visit the Discount Rate application to determine eligibility and apply.

National Grid encourages Massachusetts customers to learn more about all Bill Assistance programs and services by visiting ngrid.com/hereforyou. 

Upcoming October Events:

• 10/1/25 – Dennis Senior Center, 10:00am - 2:00pm, 1045 Route 134, Dennis
• 10/1/25 – Marlborough SMOC, 10:00am - 2:00pm, 255 Main Street, Marlborough
• 10/1/25 – Salem Community Center, 10:00am - 12:00pm, 401 Bridge Street, Salem
• 10/2/25 – Grafton Council on Aging Center, 9:30am – 12:30pm, 30 Providence Road, Grafton
• 10/6/25 – Worcester Community Action Council, 9:00am – 3:00pm, 18 Chestnut Street, Worcester
• 10/7/25 – Haverhill Community Action, 10:00am – 2:00pm, 3 Washington Square, Haverhill
• 10/7/25 – Action Inc. Gloucester, 10am-1:30pm, 180 Main Street, Gloucester
• 10/8/25 – Lawrence Senior Center, 10:00am – 2:00pm, 155 Haverhill Street, Lawrence
• 10/8/25 – Gloucester City Hall Annex, 2:30pm – 6:30pm, 3 Pond Road, Gloucester
• 10/9/25 – Brockton Cape Verdean Association, 10:00am – 2:00pm, 575 North Montello Street, Brockton
• 10/8/25 – Attleboro Library, 10:00am – 2:00pm, 74 North Main Street, Attleboro
• 10/14/25 – Waltham McDevitt Middle School, 3:30pm – 5:30pm, 75 Church Street, Waltham
• 10/15/25 – Saugus Senior Center, 10:00am – 2:00pm, 466 Central Street, Saugus
• 10/15/25 – Uxbridge Senior Center, 10:30am – 12:30pm, 36 South Main Street, Uxbridge
• 10/15/25 – Gloucester Backyard Growcery Farmer’s Market, 2:30pm – 6:30pm, Burnham’s Field, Gloucester
• 10/16/25 – Revere Senior Center, 4:00pm – 7:00pm, 25 Winthrop Avenue, Revere
• 10/16/25 – Dennis Senior Center, 10:00am – 1:00pm, 1045 Route 134, Dennis
• 10/17/25 – Haverhill Citizen Center, 10:00am – 1:00pm, 10 Welcome Street, Haverhill
• 10/21/25 – Fall River Citizens for Citizens, 8:00am – 3:00pm, 264 Griffin Street, Fall River
• 10/21/25 – Tyngsborough Center for Active Living, 10:00am – 2:00pm, 169 Westford Road, Tyngsborough
• 10/22/25 – Palmer EXPO, 2:00pm – 5:00pm, 1455 North Main, Palmer
• 10/23/25 – West Bridgewater Council on Aging, 5:00pm – 8:00pm, 97 West Center Street, West Bridgewater
• 10/24/25 – Weymouth Library, 9:00am to 2:00pm, 46 Broad Street, Weymouth
• 10/24/25 – Worcester Community Action Council, 10:00am – 3:00pm, 18 Chestnut Street, Worcester
• 10/24/25 – Leominster MOC, 10:00am – 2:00pm, 165B Mill Street, Leominster
• 10/27/25 – WHEAT Community Store Clinton, 10:00am – 2:00pm, 272 High Street, Clinton
• 10/27/25 – Beverly Bootstraps, 10:00am – 1:00pm, 35 Park Street, Beverly
• 10/28/25 – Lynn Housing Authority, 10:00am – 2:00pm, 39 Curwin Terrace, Lynn
• 10/28/25 – Winthrop Council on Aging, 10:00am – 12:00pm, 35 Harvard Street, Winthrop
• 10/28/25 – Gloucester Senior Center, 4:00pm – 7:00pm, 6 Manuel F. Lewis Street, Gloucester

About National Grid

National Grid (NYSE: NGG) is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York and Massachusetts. National Grid is focused on building a smarter, stronger, cleaner energy future — transforming our networks with more reliable and resilient energy solutions to meet state climate goals and reduce greenhouse gas emissions.