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7 pm Update: Our field force of more than 3,200 highly skilled workers has restored service to 90 percent of customers affected by the damaging storm that impacted the region beginning Wednesday. Crews will continue to work around the clock in difficult weather conditions to restore service to those who remain without power. Restoration challenges include replacing more than 200 broken utility poles. It can take a single crew four- to six-hours to replace each pole. Please take caution around downed power lines; always assume they are carrying live electricity and report their location by calling us at 1-800-867-5222 or by calling 911.