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Welcome to our Upstate NY Business site.

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Where can we help you today?

1 Important Alert(s)

Storm Alert

7:00 p.m Update: Our field force has restored service to more than 113,812 of 118,508 customers affected by the destructive thunderstorms and powerful winds that swept across the state on Thursday. Restoration continues as crews will work around the clock until all customers have had their service restored.  The storm brought down trees, tree limbs and wires, causing damage to poles, transformers and other critical electricity infrastructure.  We urge everyone to always assume any downed line is live and dangerous, to stay far away, and to keep others at a safe distance. If you see a downed power line, please call 911 immediately and then contact us at 1-800-867-5222 so our crews can respond as quickly as possible. 

Outage Central

We are here to help you weather any storm. We work before, during, and after a storm to maintain service and ensure your safety. Please do all you can to protect yourself and your loved ones as well.

Outage Map

Is your power out? See outages in your area and find updates here.

Outage Map
Report Outage

If you lose power, call 1-800-867-5222 or report it here.

Report Outage
Outage Alerts

Sign up to get outage alerts.

Outage Alerts
Service Restoration Process

Learn the steps we take to restore power and follow our progress during largescale outages. 

Service Restoration
Storm Safety

Protect yourself and prevent property damage by preparing for storms in advance and using caution even after restorations have begun.

Storm Safety
Stay Connected

Whether social media, email, phone or text, find out how to stay connected with us during storms.

Stay Connected
Outage FAQs

Here are some questions our customers often ask us.

Outage FAQs