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Welcome to our Upstate NY Business site.

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Where can we help you today?

1 Important Alert(s)

Alert

11:00 pm Update: Our 3,000 field workers continue cleanup and repairs after severe thunderstorms and tornadoes pummeled parts of upstate NY Tuesday. We are making steady progress in hazardous conditions and continue to work with local officials and emergency responders to coordinate restoration efforts. Damage is widespread and significant, particularly in the Mohawk Valley and Eastern NY.  Our crews will remain in the field until every customer is returned to service. Never touch downed power lines, assume they are carrying live electricity, and report them at 1-800-867-5222 or by calling 911.

Outage Central

We are here to help you weather any storm. We work before, during, and after a storm to maintain service and ensure your safety. Please do all you can to protect yourself and your loved ones as well.

Report the Outage

If you lose power, call 1-800-867-5222 or report it here.

Go to: Report or Check an Outage
Outage Alerts

Sign up to get outage alerts.

Outage Alerts
Outage Map

Is your power out? See outages in your area and find updates here.

Outage Map
Stay Connected

Whether social media, email, phone or text, find out how to stay connected with us during storms.

Stay Connected
Storm Safety

Protect yourself and prevent property damage by preparing for storms in advance and using caution even after restorations have begun.

Storm Safety
Service Restoration Process

Learn the steps we take to restore power and follow our progress during largescale outages. 

Our Restoration Process
Outage FAQs

Here are some questions our customers often ask us.

Outage FAQs