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Welcome to our Upstate NY Business site.

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Where can we help you today?

1 Important Alert(s)

Alert

The US Postal service is reporting unprecedented delays due to various impacts associated with the COVID-19 pandemic. Please note that you can view or pay your National Grid bill 24/7 by signing into your account.  In addition, our Paperless Billing program offers the faster and environmentally greener convenience of email bill delivery.  Consider enrolling today. 

Outage Central

We are here to help you weather any storm. We work before, during, and after a storm to maintain service and ensure your safety. Please do all you can to protect your business, your employees, and yourself.

Report or Check on an Outage

If you lose power, call 1-800-867-5222 or report it here.

Report or Check on an Outage

Stay Connected

Sign up to get email alerts, texts, or phone calls during major storms.

Stay Connected

Service Restoration Process

Learn the steps we take to restore power and follow our progress during largescale outages. 

Service Restoration Process

Outage Map

Is your power out? See outages in your area and find updates here.

Outage Map

Outage FAQs

Here are some questions our customers often ask us.

Outage FAQs

Storm Safety

From loss of power to flooding, learn how to handle any storm scenario.

Tips and Guidance

Power Line Safety

Learn more about downed power lines, tree trimming, and rights of way around high voltage lines.

Power Line Safety

Flooding

If your property has flooded, contact a plumbing or heating contractor to make sure your appliances are safe to operate.

Flooding

Hurricane Tips

Stay safe, stay prepared for hurricanes.

Hurricane Tips