Outage Central | National Grid
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National Grid
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Payment Scams

Utility billing and payment scams have surfaced once again in western New York, and National Grid is warning its customers to beware and know the signs of a scam.

Customers who reported the scams say they were contacted by telephone by individuals who claim to be from National Grid and who advised the customers they have a past due balance on their utility bill.

Learn More

We work hard to provide you safe and reliable service. On the rare occasions you lose power, check here for regular restoration updates.

Restoring Power Quickly

When a neighborhood power outage occurs,  thousands of customers may be affected. Watch to learn how National Grid restores service.

Emergency Contacts

You can report outages online or from our free mobile app, available from the iTunes GooglePlay stores.

Or, call 1-800-867-5222 to report outages and downed wires.

If you have life-sustaining equipment in your home, call
1-800-642-4272.

For shelter information, call 211.

Stay Connected

Text the word STORM to NGRID (64743) to register for broadcast text alerts.

Sign up for e-mail alerts by creating a profile.