Skip to main content Skip to main navigation
Choose a Region
Our Company Contact Us

Welcome to our Upstate NY Business site.

We're not sure if this is right. If you confirm where you use our services most, we can tailor our site to your needs.
Note: If you've told us more than once your browser could be blocking cookies. Click to learn more about cookies

Pay Your Bill
You have reached the end of the nav drawer.

Select Your Region

Where can we help you today?

1 Important Alert(s)

Storm Alert

7:00AM Update: Our crews remain in the field completing repairs related to strong winds this weekend that affected more than 27,000 customers, but preparations are underway for a second, potentially more damaging wind event that will impact Upstate New York. Be sure to charge your mobile devices so that you can remain connected in the event of an outage and use extreme caution near downed power lines and wires; always assume that they are carrying live electricity.

Press Release Report an Outage Downed Power Line Safety

Outage Map

Open Map

Our interactive map is updated every 5 minutes and provides regional power restoration information. You may also choose the outages by county option to see a list of estimated time of restorations, or ETRs, in your county. If you click on the arrow to the left of your county’s name, you will see ETRs for the towns and villages within that county. 

The ETRs are based on National Grid’s latest damage analysis and reflect a general assessment of when the last customer in the specified area is expected to be returned to service. To check the specific ETR for your own property, log into your account. We make every effort to restore your service as quickly as possible. 

Browse our FAQs to learn more about outages and restorations.