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1 Important Alert(s)

Storm Alert

Our line workers, field teams, support staff and external crews are prepared for the wintry mix of rain, snow, sleet, ice and high winds expected across portions of Upstate New York. We have activated our comprehensive emergency response plan, including pre-staging crews and materials in areas anticipated to be most severely impacted. Be sure to charge your mobile devices so that you can remain connected in the event of an outage, and use extreme caution near downed power lines and wires; always assume that they are carrying live electricity.

Contact Us

Emergency Contacts

24 hours a day, every day

Gas emergencies:
Call 1-800-892-2345 or 911

Outages:
Report online or call 1-800-867-5222

Understand My Bill

View our Bill Help section to see explanations of the terms, charges and different sections of our bills.

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FAQs

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Find the answers to common questions here.

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Visit or Mail Us

Search for a nearby payment or customer service center or send your payment by mail:
National Grid P.O.Box 371376 Pittsburgh, PA 15250-7376

Payment Locations
Call Us

Monday-Friday, 8am to 5pm
1-800-664-6729

Service in English & Español.
Hearing/speech impaired customers may call 711.

Phone Numbers
Contact Forms

Click the buttons below to request or to share important information:

 

Streetlight Outage

Report Energy Theft

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