Balanced Billing

We look at your usage every three months to make sure it’s accurate and may make adjustments to reflect that in your bill. That way there are no surprises at the end of each year.

Although we do check your usage and make adjustments throughout the year, it could happen that we have overcharged or undercharged you by the end of the year. We treat the 12th month as a “settlement month” in such cases. If you paid for more than you actually used over the plan year, we will reduce that month’s bill to reflect your credit. If you didn’t pay enough to cover usage for the year, you can choose to either pay the amount over the next 12 months or pay one lump sum in the 12th month.

If you’ve just paid a bill, it can take up to three days for your payment to clear and your account to become eligible for balanced billing. Please check back in three days. We apologize for any inconvenience.

Absolutely! You can enroll in our popular automated payments program or any of our other billing options.