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1 Important Alert(s)

Notice

Please note: Some of our regular services and bill payment options are temporarily unavailable through May 27 as we work to upgrade our billing system. Thank you for your patience and understanding. As always, we’ll continue to respond to gas emergencies 24 hours a day. If you have an emergency, please call 911 or our Customer Service number at 1-800-233-5325.

Payment Assistance Programs

Everyone needs a little help sometimes. We have a variety of programs to help income-eligible families and customers manage their energy bills, save energy, and access additional assistance.

Discount Rates on Gas

Income-eligible customers may qualify for a discounted rate on gas service. To be eligible, you must be a National Grid customer and already enrolled in an eligible benefit program or the Low Income Home Energy Assistance Program (LIHEAP). To see if you are eligible and apply, fill out the Gas Discount Rate application.

Low Income Home Energy Assistance Program (LIHEAP)

The Low Income Home Energy Assistance Program (LIHEAP) is also known as the Fuel Assistance Program. This federally funded program helps income-eligible households pay their energy bills. Eligibility is based on your household size and annual household income. Household income cannot exceed 60% of the estimated State Median Income. Use this eligibility tool to see if you qualify for LIHEAP.

Household Size Maximum Annually Income Limit Maximum Monthly Income Limit
1 $45,392 $3,492
2 $59,359 $4,566
3 $73,326 $5,640
4 $87,294 $6,715
5 $101,261 $7,789
6 $115,228 $8,864
7 $117,846 $9,065
8 $120,465 $9,267
9 $123,084 $9,468
10 $125,703 $9,468
Each additional person +$2,619 +$201

HEAP applications open October 1 for the upcoming heating season (November 1, 2023 – April 30, 2024). You can apply online at https://toapply.org/MassLIHEAP or contact your local Fuel Assistance Agency, which you can find on the MASSCAP website.

If you have any questions about LIHEAP, please call the Massachusetts Heat Line toll-free at 1-800-632-8175.

Massachusetts Good Neighbor Energy Fund

The Massachusetts Good Neighbor Energy Fund is available to any Massachusetts resident who, because of temporary financial difficulty, cannot meet a month's energy expense and is not eligible for state or federal energy assistance. Household income must fall between 60 and 80 percent of the state's median income levels. For more information, visit the Good Neighbor website or call 1-800-334-3047 (serving area codes 508, 617, 781, and 978) or 1-800-262-1320 (serving area code 413). 

Protection for Eligible Customers

If you cannot pay your bills due to financial hardship, your utility service will NOT be shut off for nonpayment if:

  • You are 65 years or older
  • You have an infant under the age of one year
  • You have a serious medical emergency

For more information or to see if you qualify, visit the Special Protections webpage. 

State Federal Funds
Residential Assistance to Families in Transition (RAFT)

This program lends short-term financial assistance to income-eligible families at risk of becoming homeless and behind on rent, mortgage payments, or utility bills. RAFT also helps families who have to move but do not have enough money to pay a security deposit, utility startup costs, or first and last months’ rent. To learn more, visit this website.

Energy Efficiency Services

Based on your income level and household size, you may be eligible for no-cost energy efficiency upgrades—whether you’re a homeowner, renter, or landlord. It all starts with a no-cost Home Energy Assessment to determine possible energy-saving opportunities. To see if you qualify for up to 100% off energy-saving home improvements and additional incentives, visit our Income-Based Offers page or call Mass Save® at 1-866-537-7267.