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Where can we help you today?

Payment Assistance Programs

Everyone needs a little help sometimes. We have several programs to help income-eligible families and customers needing special assistance meet their energy needs.

Discount Rates on Gas

Income-eligible customers may qualify for a discounted rate on gas service. To be eligible, you must be a National Grid customer and already enrolled in an eligible benefit program or the Home Energy Assistance Program (HEAP). To see if you are eligible and apply, fill out the Gas Discount Rate application.

Home Energy Assistance Program (HEAP)

The Home Energy Assistance Program (HEAP) is also known as the Fuel Assistance Program. This federally funded program helps income-eligible households pay their energy bills. Eligibility is based on your household size and annual household income. Household income cannot exceed 60% of the estimated State Median Income. Please see the income eligibility chart for 2022-2023 below:

Number of Household Members 4 Week Pre-Tax Household Income
(if paid weekly or bi-weekly)
Annual Pre-Tax Household Income
1 person ≤ $3,262 ≤ $42,411
2 person ≤ $4,266 ≤ $55,461
3 people ≤ $5,270 ≤ $68,511
4 people ≤ $6,274 ≤ $81,561
5 people ≤ $7,278 ≤ $94,610
6 people ≤ $8,282 ≤ $107,660
7 people ≤ $8,470 ≤ $110,107
8 people ≤ $8,658 ≤ $112,554

HEAP applications open October 1 for the upcoming heating season (November 1, 2023 – April 30, 2024). You can apply online at or contact your local Fuel Assistance Agency, which you can find on the MASSCAP website.

If you have any questions about the HEAP program, please call the Massachusetts Heat Line toll-free at 1-800-632-8175.

Massachusetts Good Neighbor Energy Fund

The Massachusetts Good Neighbor Energy Fund is available to any Massachusetts resident who, because of temporary financial difficulty, cannot meet a month's energy expense and is not eligible for state or federal energy assistance. Household income must fall between 60 and 80 percent of the state's median income levels. For more information, visit the Good Neighbor website or call 1-800-334-3047 (serving area codes 508, 617, 781, and 978) or 1-800-262-1320 (serving area code 413). 

Protection for Eligible Customers

If you cannot pay your bills due to financial hardship, your utility service will NOT be shut off for nonpayment if:

  • You are 65 years or older
  • You have an infant under the age of one year
  • You have a serious medical emergency

For more information, please call the phone number listed on your bill.

On Track Program

Available to customers in the former Boston Gas area only, this program provides financial assistance, budgeting, and deferred payment plans to help income-eligible customers get back on track with their energy bills. Call 1-800-503-5172 for more information.

State Federal Funds
Residential Assistance to Families in Transition (RAFT)

This program lends short-term financial assistance to income-eligible families at risk of becoming homeless and behind on rent, mortgage payments, or utility bills. RAFT also helps families who have to move but do not have enough money to pay a security deposit, utility startup costs, or first and last months’ rent. To learn more, visit this website.

Energy Efficiency Services

Based on your income level and household size, you may be eligible for no-cost energy efficiency services. It all starts with a no-cost Energy Assessment of your home to determine possible energy savings opportunities. You will receive no-cost energy-efficient light bulbs, low-flow showerheads, faucet aerators, and advanced power strips. Other new no-cost products could possibly include a new refrigerator, freezer, heating system, dehumidifier, and/or window air conditioner if the existing appliance is determined to be inefficient. No-cost services may also include attic and wall insulation, weather-stripping, and air sealing of leaks. These services are available whether your home is heated with oil, natural gas, electricity, wood, coal, or propane. You can be a homeowner or tenant. To find out more, please call 1-866-537-7267.