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Please note: The latest versions of Google Chrome (Version 93.0.4577.63) and Microsoft Edge (14.0 and above) do not work correctly with our current website. Our team is working on resolving this issue, however, you may experience an error trying to sign in, sign out, and/or accessing your online account. We apologize for this inconvenience. 
We recommend using the following browsers: Internet Explorer (version 11), Firefox (version 92.0) or Mozilla (version 91.0.2).  

More Time to Pay

COVID-19 Payment Agreement

Amid the continuing COVID-19 public health crisis, we recognize that you may still be undergoing hardship. We’ve been working to support customers throughout the pandemic, and we’re here - to listen and to help. 

Our new COVID-19 Payment Agreement allows you to spread your past due amount over manageable monthly installments – with no down payment and no financial reporting.

A COVID-19 Payment Agreement may help you:

  • Avoid the risk of disconnection
  • Pay your overdue balance over time, with no penalty
  • Take advantage of $0 down payment

 

How it works
  • $0 down payment
  • Installments: 12 months
  • No signature or financial documentation required
  • Your payment installments may vary over the course of your payment agreement

 

Eligibility rules
  • The account must have active service in order to enter into an agreement
  • Your account cannot be “cash only”
  • You cannot be enrolled in Balanced Billing
  • You cannot be enrolled in an existing payment agreement or collection arrangement*

* If you are currently enrolled in an existing program and do not meet these eligibility rules, please call us at 1-800-233-5325 to discuss other options that may work for you.

 

Ready to get started?

Call us at 1-800-233-5325 to enroll