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More Time to Pay

COVID-19 Payment Agreement

Amid the continuing COVID-19 public health crisis, we recognize that you may still be undergoing hardship. We’ve been working to support customers throughout the pandemic, and we’re here - to listen and to help. 

Our new COVID-19 Payment Agreement allows you to spread your past due amount over manageable monthly installments – with no down payment and no financial reporting.

A COVID-19 Payment Agreement may help you:

  • Avoid the risk of disconnection
  • Pay your overdue balance over time, with no penalty
  • Take advantage of $0 down payment


How it works
  • $0 down payment
  • Installments: 12 months
  • No signature or financial documentation required
  • Your payment installments may vary over the course of your payment agreement


Eligibility rules
  • The account must have active service in order to enter into an agreement
  • Your account cannot be “cash only”
  • You cannot be enrolled in Balanced Billing
  • You cannot be enrolled in an existing payment agreement or collection arrangement*

* If you are currently enrolled in an existing program and do not meet these eligibility rules, please call us at 1-800-233-5325 to discuss other options that may work for you.


Ready to get started?

Call us at 1-800-233-5325 to enroll