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1 Important Alert

Storm Alert

We made significant progress last night restoring customers whose service was interrupted after this week’s Nor’easter. Additional electric crews arrived overnight and were dispatched this morning to focus on the last of our customers who remain without service.

Please visit our outage map for estimated times of restoration, which will be continually updated. We urge customers to put safety first. Customers are reminded to never touch downed power lines and always assume they are carrying live electricity. Downed lines should be immediately reported to National Grid at 1-800-465-1212.

Payment Assistance Programs

Everyone needs a little help sometimes. We have several programs to help lower-income families and customers needing special assistance meet their energy needs.
Discount Rates on Electric

Low-income customers may be eligible for a discounted rate on electric service. To be eligible, you must be a National Grid customer and already enrolled in the benefit programs listed in the application form below, or enrolled in the Home Energy Assistance Plan (HEAP). To see if you are eligible and apply, fill out the Electric Discount Rate Application.

Energy Efficiency Services

Based on your income level and household size, you may be eligible for no-cost energy efficiency services. It all starts with a no-cost Energy Assessment of your home to determine possible energy savings opportunities. You will receive energy efficient light bulbs, water conservation materials, and possibly a new refrigerator, freezer, heating system (or system repair or tune up), and/or window air conditioner if the existing appliance is determined to be inefficient. No-cost services may also include attic and wall insulation, weather-stripping, and air sealing of leaks. These services are available whether your home is heated with oil, natural gas, electricity, wood, coal, or propane. You can be a homeowner or tenant. To find out more, please read about Income Eligible Services or call 1-866-537-7267.

Protection for Eligible Customers

If cannot pay your bills due to financial hardship, your utility service will NOT be shut off for nonpayment if:

  • You are 65 years or older
  • You have an infant under the age of one year
  • You have a serious medical emergency

For more information, please call the phone number listed on your bill.

On Track Program

Available to the customers in the former Boston Gas area only, this program provides financial assistance, budgeting, and deferred payment plans to help income-eligible customers get back on track with their energy bills. Call 1-800-503-5172 for more information.

Low-Income Home Energy Assistance Program (LIHEAP)

This federally funded program helps low-income households pay their energy bills. In Massachusetts these funds are administered by the Department of Housing and Community Development (DHCD). To find out if you’re eligible, contact your local Community Action Program (CAP). If you have any questions about the LIHEAP program, please call the Massachusetts Heat Line toll-free at 1-800-632-8175 or visit the DCHD website.

Massachusetts Good Neighbor Energy Fund

The Massachusetts Good Neighbor Energy Fund is available to any Massachusetts residents who, because of temporary financial difficulty, cannot meet a month’s energy expense and is not eligible for state or federal energy assistance. Household income must fall between 60 and 80 percent of the state’s median income levels. For more information, visit the Good Neighbor website or call 800-334-3047 (serving area codes 508, 617, 781 and 978) or 800-262-1320 (serving area code 413).

State Federal Funds
Residential Assistance to Families in Transition (RAFT)

This program lends short-term financial assistance to low-income families who are at risk of becoming homeless and behind on rent, mortgage payments, or utility bills. RAFT also helps families who have to move but do not have enough money to pay a security deposit, utility startup costs, or first and last months’ rent. To learn more, contact your local Community Action Agency here.