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1 Important Alert(s)

System Maintenance

Online outage reporting unavailable December 5

We will be performing system maintenance on our online outage reporting system on Tuesday, December 5. During this time, reporting an outage online or via text will not be available. To report an outage, please call Customer Service at 1-800-465-1212 . Our agents are available 24 hours for electric emergencies. Thank you for your patience as we work to maintain our outage reporting system.

Report Outage: 1-800-465-1212

Speak with a Consumer Advocate

Customer Advocate Support image

When life gets hard, we’re here for you.

We understand that managing your energy bill isn’t always easy, especially now. Our Customer Advocates are here to help. Call 1-800-322-3223 (electric) 1-800-233-5325 (gas) or email ConsumerAdvocatesNE@nationalgrid.com to connect with your local advocate. We specialize in assisting income-eligible and vulnerable customers struggling with their home energy bills by aligning them with available programs and services offered by National Grid and local agency partners.

Call 1-800-322-3223 (electric) 1-800-233-5325 (gas) or email ConsumerAdvocatesNE@nationalgrid.com to connect with your local Consumer Advocate. When emailing us, please provide your name, address, and account number.