Speak with a Consumer Advocate
Life can be hard, but finding assistance shouldn’t be.
We understand that managing your energy bill isn’t always easy, especially now. Our Customer Advocates are here to help. We specialize in assisting income-eligible customers struggling with their home energy bills by aligning them with available programs and services offered by National Grid and local agency partners.
Call 1-800-322-3223 (electric) 1-800-233-5325 (gas) or email ConsumerAdvocatesNE@nationalgrid.com to connect with your local advocate. When emailing us, please provide your name, address, and account number.
Or, join us in person at one of our Customer Assistant Events. Connect with advocates and program experts to explore assistance options, check eligibility, and access valuable resources—all in one place, all in one day.