Skip to main content Skip to main navigation
Choose a Region

Welcome to our MA Home site.

We're not sure if this is right. If you confirm where you use our services most, we can tailor our site to your needs.
Note: If you've told us more than once your browser could be blocking cookies. Click to learn more about cookies

Select Your Region

Where can we help you today?

Speak with a Consumer Advocate

Customer Advocate Support image

When life gets hard, we’re here for you.

We understand that managing your energy bill isn’t always easy, especially now. Our Customer Advocates are here to help. Call 1-800-322-3223 (electric) 1-800-233-5325 (gas) or email ConsumerAdvocatesNE@nationalgrid.com to connect with your local advocate. We specialize in assisting income-eligible and vulnerable customers struggling with their home energy bills by aligning them with available programs and services offered by National Grid and local agency partners.

Call 1-800-322-3223 (electric) 1-800-233-5325 (gas) or email ConsumerAdvocatesNE@nationalgrid.com to connect with your local Consumer Advocate. When emailing us, please provide your name, address, and account number.