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Where can we help you today?

More Time to Pay

Everyone needs a little help sometimes. If you are unable to pay your bill on time, we offer payment extensions that can help.


Credit Extensions
Payment solution A 50% down payment plus 2 additional monthly installments added to your future bills. Both are calculated based on your current account balance.
When is payment due? Every month when the current charges are billed.
Late payment charges Assessed on the overdue balance, during the time the agreement remains active.
Length of plan Calculated based on current account balance up to 2 months.
Eligibility rules
  1. You must have an active account
  2. Your service cannot be supplied by an alternative energy supplier
  3. Your account cannot be “cash only”
  4. You cannot be enrolled in budget billing or a collection arrangement
Time Requested Down Payment Required
1 Week Extension 30% of past due balance
2 Week Extension 40% of past due balance
3 Week Extension 50% of past due balance
Contact Credit & Collections


7AM - 9PM (Monday - Friday)

7AM - 5PM (Saturday)