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1 Important Alert(s)

Storm Alert

8:00 AM Update
National Grid continued to make restoration progress overnight, and will be working through the day to bring power back to those customers who remain without it after Tropical Storm Isaias’ heavy rain and up to 60 mph winds on Tuesday. While most customers are targeted for restoration by tonight, some outages may extend into the weekend. Thousands of personnel are in the field working as quickly as possible while keeping safety a number one priority. Restoration times will be refined on this site throughout the day. To learn more about our efforts, click here.

Income Eligible Services

Give your home an energy makeover.
Woman With Bill In Hand Looking At Computer

Our Income Eligible Energy Services Program is designed to help you enjoy an energy efficient home that’s healthier, more comfortable, and more affordable for you and your family.

The first step is to schedule a no-cost remote home energy assessment where an Energy Specialist will speak to you by phone to complete an attic-to-basement evaluation, identifying areas where your home can save energy. These services are available whether your 1-4 unit home or apartment is heated with oil, natural gas, electricity, wood, coal, or propane.

Your Energy Specialist may mail the following products to you at no cost after completion of your remote assessment:

  • LED energy saving light bulbs
  • Water-saving faucet aerators and showerheads
  • Energy-saving advanced power strips

If you have an old, inefficient dehumidifier and/or window air conditioner, you may be eligible for a new energy saving replacement product. Your Energy Specialist will explain more. You’ll be asked to leave the old appliance outside of your residence. We will pick it up and drop off your new dehumidifier and/or window air conditioner, without contact with you or your family.

At a later date, you may also qualify for additional no-cost energy saving improvements. During the COVID-19 pandemic, we are temporarily suspending all energy efficiency service activities that require home visits. Once this restriction is lifted, you may be eligible for:

  • Replacement of your heating system
  • Attic and wall insulation, weather stripping, and air-sealing of leaks
  • A replacement refrigerator, freezer, and/or clothes washer if your current appliances are inefficient
  • A programmable thermostat

To get started contact Mass Save® at 1-866-537-7267 or your local Community Action Program (CAP) agency. You will be given a date and time for your upcoming remote assessment over the phone.

National Grid is a proud sponsor of Mass Save, a collaborative of your local Massachusetts electric and national gas utilities and energy efficiency service providers. 

If you live in a building with five or more units in which at least half of the residents meet income eligibility requirements, please apply for services through the LEAN Multifamily Program website, or call 1-617-348-6425.

Income Requirement Information

Use the chart below to see if your household meets the income requirement for the Income Eligible Energy Services Program as well as other energy services, such as Fuel Assistance (grants to help pay your heating bills) and discount National Grid rates.

Number of Household Members 2020
Annual Income Equal to or Less Than
1 person $37,360
2 people $48,855
3 people $60,351
4 people $71,846
5 people $83,341
6 people $94,837
7 people $96,992
8 people $99,147



Customer is voluntarily participating in the remote home energy assessment, including replacement of eligible air conditioners and dehumidifiers. To participate, customer is required to move the eligible appliances to a place on customer’s premise where the appliance vendor can pick up the appliance without contact with the customer or other persons.  Customer is further required to move the replacement appliance(s) from that location to inside the premise without assistance from appliance vendor.  It is the customer’s sole and exclusive decision whether or not to participate in the remote home energy assessment. By participating, the customer assumes all associated risks and liability, including without limitation, injury to or death of persons, property damage and any COVID-19 risks.  National Grid assumes no liability or responsibility and makes no representations, warranties or guarantees in connection with the remote home energy assessment, whether statutory, oral, written, express, or implied, including, without limitation, warranties of merchantability and fitness for a particular purpose. Further, National Grid does not make any representations, warranties, promises or covenants of any kind regarding energy efficiency measures, energy savings, benefits achieved, adequacy of assessment or equipment, safety or other items or services in connection with the remote home energy audit.