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1 Important Alert(s)

Storm Alert

7:00AM Update: As high winds and heavy, wet snow continue to impact Upstate New York, National Grid crews are responding to power outages caused by downed limbs, trees, and poles. Our crews will continue to work around the clock responding to additional outages. Forecasts continue to call for high winds, cold temperatures, and potential heavy, wet snow in regions across Upstate New York. Prepare for power interruptions by charging your mobile devices. Also, never touch downed power lines; always assume they are carrying live electricity.

Press Release Report an Outage Downed Power Line Safety

Third Party Notifications

Payment Alerts for Friends, Family, and Caregivers

With our Third Party Notification service, you can name a family member, trusted friend, or agency to receive copies of your overdue notices. The third party is NOT responsible for your bill payment in any way. This is simply a reminder to ensure that you continue to receive uninterrupted service, and that a third party is aware of the situation should there be a problem. The service is free, and it’s easy to sign up. Just call the Third Party Notification phone number listed on your bill.