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Energy Affordability Program

National Grid’s Energy Affordability Program (EAP) provides income-eligible customers with a monthly bill credit.

This monthly bill credit is automatic with the receipt of a Home Energy Assistance Program (HEAP) payment applied to your National Grid account if you have electric or natural gas heat with National Grid. Click here to see the HEAP eligibility guidelines. HEAP opened on November 2, 2020, and is open through August 31, 2021, or until funds run out.

When a HEAP payment is added to your National Grid account, you will begin receiving the monthly bill credit. EAP monthly bill credits continue for 14 months from your most recent HEAP payment.

If you received a HEAP payment in the current HEAP season that went to another utility or fuel vendor (oil, wood, propane, etc.) other than National Grid, you can receive an EAP monthly bill credit by providing a copy of your HEAP award letter by email to Affordability@nationalgrid.com or by mailing it to: Attn: Energy Affordability Program, National Grid, 300 Erie Blvd W, C-3, Syracuse, NY 13202.

National Grid works with the Office of Temporary and Disability Assistance (OTDA’s) NYS HEAP Bureau and conducts a file match in order to identify households that receive HEAP with another utility. Those customers are placed on the EAP program upon identification.

If you do not receive HEAP automatically, you must apply for and receive HEAP annually to continue to receive EAP bill credits.

If your account is removed from the Energy Affordability Program, you will need to reapply for HEAP if you are still income-eligible.

For any questions or to learn more about EAP, please call the Energy Affordability Team at 1-866-305-1915, 8:00 AM – 4:30 PM, Monday through Friday.

It is important to note that Energy Affordability Program bill credit amounts are reviewed on an annual basis and can either increase, decrease, or remain the same.

Important Note: Annual bill credits were scheduled to change on April 1, 2020, but those changes were delayed due to COVID 19. Since these discounts are based on average bills they are reviewed on an annual basis to determine if they should be increased or decreased. Discounts are ordinarily updated in April.  However, the most recent review would have led to a significant reduction of the discount amounts. To limit the reduction in discounts to a more manageable level, National Grid delayed the update and requested permission from the New York State Public Service Commission to revise the method for determining the discounts to limit the reduction to no more than 20% per year. This request was approved, and the new discounts are in effect since August 1, 2020 (see below). 

Current Discount Levels
Tiers  Discounts Effective 9/01/2021 (was previously 08/01/2020)
Electric Heat  Electric Non-Heat 
Tier 1 $6 $6
Tier 2 $14 $14
Tier 3 $28.75 $28.75
Tier 4 $19.80 $19.80
Tier 5 $6 $6
Gas Heat Gas Non-Heat
Tier 1 $3 $3
Tier 2 $5 $3
Tier 3 $19.39 $3
Tier 4 $10.44 $3
Tier 5 $3 $3

Effective September 1, 2021

Qualifying Programs
  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Supplemental Security Income (SSI)
  • Medicaid
  • Veterans Disability Pension
  • Veterans Surviving Spouse Pension
  • Federal Public Housing Assistance
  • Bureau of Indian Affairs (BIA) General Assistance 
  • Tribally- Administered Temporary Assistance for Needy Families (TTANF)
  • Tribal Head Start 
  • Food Distribution Program on Native American Reservations (FDPIR)
  • Federal Lifeline Program