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Energy Affordability Program

Two people facing each other

Making energy affordable for everyone.

At National Grid, we’re committed to providing reliable and affordable energy for every New Yorker. If you’re facing financial pressures that are impacting your ability to pay your energy bill, you may qualify for a monthly bill credit through our Energy Affordability Program (EAP).

Tiers  Discounts Effective 9/01/2021 (was previously 08/01/2020)
Electric Heat  Electric Non-Heat 
Tier 1 $6 $6
Tier 2 $14 $14
Tier 3 $28.75 $28.75
Tier 4 $19.80 $19.80
Tier 5 $6 $6
Gas Heat Gas Non-Heat
Tier 1 $3 $3
Tier 2 $5 $3
Tier 3 $20.19 $3
Tier 4 $11.22 $3
Tier 5 $3 $3

This monthly bill credit is automatic with the receipt of a Home Energy Assistance Program (HEAP) payment applied to your National Grid account if you have electric or natural gas heat with National Grid. See the HEAP eligibility guidelines. HEAP is open through March 15, 2022, or until funds run out. To see if you are eligible and apply, you can either fill out the Energy Affordability Program online application form or print and return the completed application form (PDF).

When a HEAP payment is added to your National Grid account, you will begin receiving the monthly bill credit. EAP monthly bill credits continue for 14 months from your most recent HEAP payment.

If you received a HEAP payment in the current HEAP season that went to a utility or fuel vendor (oil, wood, propane, etc.) other than National Grid, you can receive an EAP monthly bill credit by emailing a copy of your HEAP award letter to Affordability@nationalgrid.com or by mailing it to: Attn: Energy Affordability Program, National Grid, 300 Erie Blvd W, C-3, Syracuse, NY 13202.

National Grid works with the Office of Temporary and Disability Assistance (OTDA) NYS HEAP Bureau and conducts a file match to identify households that receive HEAP with another utility. Those customers are then placed in the EAP program.

If you do not receive HEAP automatically, you must apply for and receive HEAP annually to continue to receive EAP bill credits.

If your account is removed from the Energy Affordability Program, you will need to reapply for HEAP if you are still income-eligible.

For any questions or to learn more about EAP, please call the Energy Affordability Team at 1-866-305-1915, 8:00 a.m. – 4:30 p.m., Monday through Friday.

It is important to note that Energy Affordability Program bill credit amounts are reviewed on an annual basis, and can either increase, decrease or remain the same.

Qualifying Programs

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Supplemental Security Income (SSI)
  • Medicaid
  • Veterans Disability Pension
  • Veterans Surviving Spouse Pension
  • Federal Public Housing Assistance
  • Bureau of Indian Affairs (BIA) General Assistance
  • Tribally- Administered Temporary Assistance for Needy Families (TTANF)
  • Tribal Head Start
  • Food Distribution Program on Native American Reservations (FDPIR)
  • Federal Lifeline Program