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Where can we help you today?
As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.
To learn more, and stay updated on National Grid’s efforts, visit our dedicated page: ngrid.com/covid-19.
We offer services to help our hearing and vision-impaired customers receive and pay their bill.
Braille Bills/Eye Saver ServiceIf you or someone you know is blind or vision-impaired, we can provide bills in Braille or in a larger print than our standard bill. For more information, please call 1-800-642-4272.
Deaf, Hard of Hearing, and Speech ImpairedWe have special equipment to receive typewritten messages by telephone from deaf, hard-of-hearing, and speech-impaired customers who have compatible (TTY) devices at home. We provide this service 24 hours a day, seven days a week. For more information, please call or Dial 711 - NYS Relay Service.