Report a Gas Emergency
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National Grid
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Payment Scams

Utility billing and payment scams have surfaced once again in western New York, and National Grid is warning its customers to beware and know the signs of a scam.

Customers who reported the scams say they were contacted by telephone by individuals who claim to be from National Grid and who advised the customers they have a past due balance on their utility bill.

Learn More

If you smell gas anywhere, including in your home, go outside and call 1-800-892-2345 or 911 immediately.

Do not assume that someone else has already reported the emergency. Help us keep your community safe! We consider all of the below a gas emergency:

  • You smell gas or suspect a gas leak.
  • There is abnormal pressure (high/low flame) or no gas in all your gas appliances.
  • Gas to an appliance or heating unit stays on and cannot be shut off.
  • There is a continuous flow of water leaking from your gas heating unit or water heater.
  • Gas pipes are making unusual noises like roaring, hissing or whistling.
  • You notice dead vegetation that does not have a cause to be there.
  • You see a white cloud, mist, fog or bubbles in standing water.
  • There is an odor other than natural gas that is irritating to your eyes, nose and/or throat or someone is exhibiting symptoms of carbon monoxide exposure such as headache, nausea, lethargy, disorientation and combativeness.

Smell Gas. Act Fast.

As every report of a gas leak is a potentially hazardous situation, we recommend you evacuate the premises and wait for our technician to arrive. Keep this in mind if you suspect a leak:

  • Leave the premise immediately.
  • Leave windows and doors as they are.
  • Do not touch any electrical or light switches, doorbells, phones or anything that could cause a spark such as any appliances or thermostats.
  • Do not turn any electrical equipment on or off.
  • Do not pull plugs from outlets.
  • Extinguish any open flames such as lit candles.
  • If you have a gas range or oven make sure the controls are turned off.
  • Do not smoke or light matches.

Report a Gas Emergency:

1-800-892-2345 or 911

Assistance is available 24 hours a day, every day.

Did You Know?

We add a sulfur-smelling chemical called mercaptan to our natural gas to help you recognize a leak immediately. Natural gas is naturally tasteless, colorless, and odorless.