Help Making Payments
If you need help, we are here for you.
More people than ever are struggling to make ends meet, and that could make it challenging to pay your monthly energy bill on time. We understand and want to make it as easy as possible to get the assistance you need, when you need it.
7 ways we can help you manage your energy bill.
Everyone needs a little help sometimes. When you do, we're here for you with these payment assistance programs:
Grants may be available to help you pay your bills through the Home Energy Assistance Program (HEAP), Temporary Assistance, and Project Warmth.
This program is available to households who meet the Home Energy Assistance Program (HEAP) guidelines and may who receive eligible government assistance benefits.
This program allows customers who are not eligible for EAP to apply for bill discounts based on income qualifications.
Homes with infants and seriously ill, disabled and/or elderly residents may be protected from having their service turned off in the event of non-payment.
Upgrade the efficiency of your home and start saving energy and money. We offer a variety of rebates, services, and tips.
Divide your annual energy costs into 12 balanced, monthly charges to keep the “peaks and valleys” out of your bills.
If you need more time to pay your gas or electric bill, you may qualify for payment extensions.
Not sure what assistance program is right for you? A National Grid Consumer Advocate will be happy to help.
More Help and Information
A complete list of National Grid phone numbers for customers in Long Island and Rockaway Peninsula.
National Grid offers many easy ways to pay your energy bills, including at no-fee cash locations near your home.
Pay by mail, over the phone, or receive and pay your bill online through paperless billing and automatic payments.