More Time to Pay
Before signing up for a payment agreement you may want to consider that financial assistance provided by the Home Energy Assistance Program (HEAP) may be available to help you pay your home energy costs.
- The Regular HEAP program opened November 1, 2022 and will close on March 15, 2023
- The Emergency HEAP program opened on January 3, 2023 and will close on March 16, 2023.
For more information, customers in New York can visit the New York State OTDA HEAP Website at: https://otda.ny.gov/programs/heap/ or call the New York State HEAP Hotline at 1-800-342-3009.
Payment Plans
Our payment agreements can allow you to spread your past due amount over manageable monthly installments.
If you are currently enrolled in an existing program and do not meet these eligibility rules, please call us at 1-800-930-5003 to discuss other options that may work for you.