Speak with a Consumer Advocate
We understand that managing your energy bill isn’t always easy.
Our Consumer Advocates are here to help identify assistance solutions to help if you are experiencing financial hardship or extenuating circumstance such as sudden illness, loss of job, death of immediate family member, victim of a crime, etc.
We also help Special Needs customers such as blind, elderly, disabled or households with residents with severe/chronic medical conditions that may be having difficulties navigating and receiving assistance. Our advocates work closely with Department of Social Services counties and are aware of available community programs.
Use this Customer Resource Check List to have helpful information at your fingertips.
Report a gas emergency. If you smell gas anywhere, including in your home, go outside and call 1-800-490-0045 or 911 immediately.
Connect with your local consumer advocate by calling 1-800-930-5003.
Our local advocates are:
- Diane, serving Nassau County and the Rockaways
- Sade, serving Nassau County and the Rockaways
- Karla, serving Suffolk County
- Narcisa, serving Suffolk County
You can also fill out this form:
For the following, please call our Call Center instead at 1-800-930-5003.
- Billing errors or disputing charges
- Accounts that have been closed
- Applying for new service
- Switched, shared and/or mixed metering situations
- High bill complaints
- Rate change questions
- Distribution complaints
- Street work complaints