Help Making Payments
If you need help, we are here for you.
More people than ever are struggling to make ends meet, and that could make it challenging to pay your monthly energy bill on time. We understand and want to make it as easy as possible to get the assistance you need, when you need it.
7 ways we can help you manage your energy bill.
Everyone needs a little help sometimes. When you do, we're here for you with these payment assistance programs:
Grant Programs
The Home Energy Assistance Program (HEAP) provides grants to assist income-eligible households in paying their energy costs.
Monthly Bill Credit
Save on your National Grid gas and electric bill with a monthly bill credit available through our Energy Affordability Program (EAP).
Speak with a Consumer Advocate
Not sure what assistance program is right for you? A National Grid Consumer Advocate will be happy to help.
Special Protections
Homes with infants and seriously ill, disabled and/or elderly residents may be protected from having their service turned off in the event of non-payment.
Energy Savings Programs
Upgrade the efficiency of your home and start saving energy and money. We offer a variety of rebates, services, and tips.
Budget Plan
Divide your annual energy costs into 12 balanced, monthly charges to keep the “peaks and valleys” out of your bills.
More Time to Pay
If you need more time to pay your gas or electric bill, you may qualify for payment extensions.
Electric and Gas Bill Relief Program
Qualifying customers may have unpaid balances for service forgiven.
More Help and Information
Important Phone Numbers
A complete list of National Grid phone numbers for customers in Long Island and Rockaway Peninsula.
Pay in Person
National Grid offers many easy ways to pay your energy bills, including at no-fee cash locations near your home.
Other Ways to Pay
Pay by mail, over the phone, or receive and pay your bill online through paperless billing and automatic payments.