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National Grid
Upstate NY Change Location

Outage Central

As frigid temperatures, ice and snow begin to thaw, rivers, creeks and streams are rising to flood levels in some parts of our area. National Grid crews, as always, are ready to respond to any damage that may result from flooding, and we urge customers to be extremely cautious when dealing with any electricity or gas service that may be at risk. Make sure to stay out of flooded basements or standing water. Energized wiring, outlets and natural gas service below the water line may pose a hazard. If you smell natural gas, contact National Grid as soon as possible at 1-800-892-2345. For ways to stay informed during the storm, visit our Stay Connected page.

Access to your facility's interval load data and day-ahead hourly energy prices online.

Customers with interval data meters can take advantage of Energy Profiler Online™ (EPO). View load profiles, usage history and information for multiple sites from previous months or years. Shift your energy usage to lower-cost time periods and track the results of your energy efficiency efforts at each site. You can even use the load data information as a guide for shopping wisely with power suppliers.

Enroll Now

Once enrolled, there is a $600 annual fee which will be invoiced separately from your utility bill. Your annual subscription will be automatically renewed unless you notify us of your desire to terminate the service.

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Access your account here.

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For questions about the service, grants, or accessing an existing account contact the appropropriate Business Services Office : 

Western NY:

Central NY: 315-452-7669 

Eastern NY: 518-433-3770