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Welcome to our Upstate NY Home site.

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Where can we help you today?

1 Important Alert(s)

Storm Alert

11pm Update: Our field force of more than 3,200 highly skilled workers has restored service to 90 percent of customers affected by the damaging storm that impacted the region beginning Wednesday. Crews will continue to work around the clock in difficult weather conditions to restore service to those who remain without power. Restoration challenges include replacing more than 200 broken utility poles. It can take a single crew four- to six-hours to replace each pole. Please take caution around downed power lines; always assume they are carrying live electricity and report their location by calling us at 1-800-867-5222 or by calling 911.

Trees and Your Electric Service

Take a closer look at the importance of managing trees as a homeowner and/or landowner. It is our goal to ensure everyone’s safety and deliver reliable energy.

Tree Trimming

Trees enhance the quality of life in every community—converting carbon dioxide to oxygen—keeping the air clean.

Tree Trimming
Tree Safety During Storms

During or after any storm event, consider all downed wires to be energized and dangerous. 

Tree Safety During Storms
Identifying Service & Power Lines

How can you tell an electric line from a cable line? Visit this page for some helpful information.

Service & Power Lines
Landowners Along Our Transmission Lines

Trees and transmission lines are not compatible. Find out why.

Transmission Lines
Thinking about Planting a Tree

Many factors need to be evaluated prior to planting a tree.

Planting a Tree
FAQ

Here are some frequently asked questions about vegetation management.

Frequently Asked Questions