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Thank you for your patience during our recent billing system update. We have returned to normal business operations. All services and bill payment options are available again.

Tree Safety During Storms

To report downed electric wires, please call 1-800-867-5222.

You may notify National Grid if your electric service has been interrupted either through our website (link) or by calling 1-800-642-4272. Please have pertinent details available such as your account number, address and a brief description of the situation.

During a storm, our crews are focused on cutting and clearing trees from our lines to restore power as quickly and safely as possible. While we will remove broken utility poles and damaged electrical equipment, homeowners are responsible for removing all broken and/or damaged trees and limbs resulting from the storm, including those that National Grid removes from our facilities to expedite service restoration.

Important Note: During or after any storm event, consider all downed wires to be energized and dangerous, including telephone, fiber optic and cable lV wires. They may be in contact with energized electric wires that are not within your view. To report downed electric wires, please call 1-800-867-5222.

Neither National Grid nor its contractors will remove damaged trees from residential or commercial buildings. The owners of these facilities are responsible to choose their own qualified contractor to perform the work.

Choosing a qualified contractor

New York state law requires that all tree work in the proximity of overhead electric facilities should be completed by individuals trained to recognize the hazards of working near energized lines.

If you need tree work near overhead electric lines on your property, ask your contractor if their employees receive such training. If not, National Grid can arrange the needed services and may charge you and/or your contractor for the service provided under NYS law (New York State High Voltage Proximity Act Link).

Tree removals and pruning near service lines to your property should be done by an electric-qualified tree Contractor, who employs workers specifically trained to work within 10 feet of electrical hazards.

If hazards to your service are present or you are planning to prune or remove trees near high-voltage wires, you may request that National Grid disconnect your service entrance wire temporarily from your home for your contractor.

Please contact Customer Service at 1-800-642-4272 or via this website at least five days in advance of the work. A forestry department representative will visit your property to assess the potential for any safety hazards or outage risks.