Skip to main content Skip to main navigation
Choose a Region
Our Company Contact Us

Welcome to our Upstate NY Home site.

We're not sure if this is right. If you confirm where you use our services most, we can tailor our site to your needs.
Note: If you've told us more than once your browser could be blocking cookies. Click to learn more about cookies

Pay Your Bill
You have reached the end of the nav drawer.

Select Your Region

Where can we help you today?

1 Important Alert(s)

Storm Alert

11:00 p.m Update: Our field force has restored service to more than 113,812 of 118,508 customers affected by the destructive thunderstorms and powerful winds that swept across the state on Thursday. Restoration continues as crews will work around the clock until all customers have had their service restored.  The storm brought down trees, tree limbs and wires, causing damage to poles, transformers and other critical electricity infrastructure.  We urge everyone to always assume any downed line is live and dangerous, to stay far away, and to keep others at a safe distance. If you see a downed power line, please call 911 immediately and then contact us at 1-800-867-5222 so our crews can respond as quickly as possible. 

Press Release Report an Outage Downed Power Line Safety

Planting a Tree

Determining where to plant a tree is a decision that should not be taken lightly. Before planting, consider the tree’s full growth potential to see if the location of the tree will affect any overhead or underground utility lines and rights-of-way. The ultimate mature height of the tree to be planted must be within the available overhead growing space. Proper tree species selection and placement will assure the avoidance of or minimize tree and utility line conflicts in the future.

Digging in?  Please call DigSafe®

Deciding where to plant a tree is serious business because electric and gas utility lines may be underground and where you least expect them. Tall-growing trees planted near, or adjacent to, utility lines may present a future hazard and eventually will require removal.

If you’re planning any type of excavation project, call 811 at least 72 hours in advance in New York before work begins (excluding weekends and holidays). DigSafe® notifies us and other participating utilities, giving us time to mark our underground wires, pipes, or cables to prevent personal injury, property damage, and service interruptions.

For more information, visit www.digsafe.com.

Choose plantings wisely.

Please plant tall-growing away from utility lines to protect you and your community.

Before planting, make sure to consider a tree’s full growth potential to see how the location of the tree will affect any overhead or underground utilities lines and rights-of-way.

We work closely with homeowners and their contractors to temporarily disconnect service for safe trimming or tree removal. Please call us at 1-800-642-4272 at least five days in advance of the work.