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1 Important Alert(s)

Storm Alert

11:00 p.m. Update: National Grid has restored service to 95% of customers that were impacted by this week’s storm across upstate New York. The company deployed nearly 3,400 line, tree, public safety and damage assessment specialists beginning Sunday to remove broken tree limbs and uprooted trees, and repair downed lines, broken poles, and other infrastructure damaged by the storm. Our crews will continue their work until every customer has had their electric service restored. National Grid reminds you to never touch downed power lines; always assume they are carrying live electricity.

Latest Press Release Report an Outage Outage Map

Submit Your Reading

If we don’t get a regular reading of your energy use, we must estimate your monthly charges. Use any of these methods to submit your monthly meter reading and keep your bills accurate:

  • Send an email with photo of your meter or your meter reading to: UNYmeterreads@nationalgrid.com. See the below images for reference:
    meters 
  • Provide your meter reading over the phone. Call us Monday-Friday, 7:00am-7:00pm at 1-800-642-4272 and follow the prompts.  At the main menu, say "meter reading" and then choose your options by saying: "Provide a reading" or "Date for next reading".

  • Make an appointment to get a manual reading. Call 1-800-642-4272 and ask the customer service representative to set up an appointment to have your meter read. You may need to explain that you are currently receiving estimated readings. Once your appointment is scheduled, you will receive a call 30 minutes before the technician arrives to complete the reading.