Discover Real-Time Energy Insights with the Sense® Home Energy App

The Sense Home app is an application that helps you manage your home energy use from your iOS or Android device. It provides a real-time picture of your home’s energy usage by identifying specific appliances from their unique electrical signature.

In addition to identifying common devices in your household, over time, Sense will get smarter, telling you which devices are used, how often, and for how long. These details empower you to monitor your energy usage to find ways to save.

Yes. For the Sense Home app to work, you will need to be connected to your home’s Wi-Fi.  If you need more specific information on Wi-Fi requirements, visit help.sense.com.

Sense is committed to protecting your privacy and safety by granting you full control over the information you choose to share, while ensuring your data remains secure. If you need more specific information on Sense’s privacy policy, visit sense.com/privacy/

Yes. There is no direct cost associated with accessing the Sense Home app as a National Grid customer who has an electric Smart Meter installed.  Additionally, neither Sense nor National Grid charges subscription fees to use the Sense Home app. 

The Sense Home app allows you to monitor and manage your energy usage in real-time and, at an appliance level, as you seek to conserve energy. National Grid has made this functionality possible for customers through the smart meter.

Using the Sense Home app is voluntary, and customers can choose to opt in by downloading the app. National Grid is committed to providing you with as much detail as possible regarding your energy usage to help you save, so we are proud to offer Sense to customers as an additional tool for managing your energy.

With your permission, and as part of the verification process when you create your Sense account, National Grid will confirm your account information to allow Sense to access your usage data.

No. National Grid cannot see your energy usage through your Sense Home app account. Only Sense will be able to access and troubleshoot your Sense Home app account.

If you would like to continue using your Sense Home Energy Monitor, there is no action that needs to be taken, but data from your meter will not be added to your account at this time. If you would like to use your Smart Meter as your primary usage data source, then you can create a new account with Sense. For more information, visit this help article.

Many National Grid customers with a smart meter will be able to access Sense as the rollout continues, but not all right away. National Grid first determines eligibility. If you’re eligible, you’ll receive an email from National Grid inviting you to connect Sense to your new smart meter. If you’ve received that email but still can’t connect, please reach out to Sense Support for help.

Even if you are unable to access Sense, you can still log into your MyAccount to see your near-real time usage.

At this time, Sense-enabled Smart Meters are not compatible with homes that have solar panels installed. Sense is working hard on a solution for solar customers.

National Grid does not share individual account billing information with Sense. The bill forecast feature within the Sense Home app takes an average rate across the state you reside to determine an estimated bill, but not your actual bill. Sense Home app users can adjust their rate within the app by following this help article. To see your near real-time usage and see how it compares to your previous bills, please visit MyAccount. 

National Grid is only offering the Sense Home app to its electric smart meter customers. We are currently installing smart meters across UNY and MA through 2027.  Visit National Grid’s Smart Meter program to learn more. 

The Sense support team is ready to answer any questions you might have.

Visit help.sense.com.