Thermostat Program
Connect to a more comfortable future and earn up to $100 using less energy on high-demand days.
During the hottest summer days, demand for energy rises as homes and businesses cool with air conditioning. If you have a smart thermostat that is connected to a central cooling system, ConnectedSolutions will reward you for helping reduce energy use, lower carbon emissions and manage costs during these peak times. If your smart thermostat is connected to a central cooling system, this program is for you.
Sign Up for ConnectedSolutions
Earn up to $100 at enrollment and annual rewards for every thermostat connected to a central cooling system at the end of each electric season after the second year.
Electric season runs every summer, June 1 to September 30.
Here’s how it works:
Enroll your qualifying smart thermostat* in ConnectedSolutions and get up to $100 when you are accepted into the program.
During summer peak demand days, the enrolled thermostat will precool your space to prepare it for a peak demand event. Then it will slightly readjust the temperature to reduce electric use for the duration of the event while also ensuring your comfort and safety. Your thermostat will automatically revert to your preferred settings at the end of the event.
As a thank you for helping curb demand and greenhouse gas emissions, we’ll give you up to $200 in rewards at the end of each season you participate in the program.
When you add up the little efforts and all the energy saved from you and neighbors like you, it makes a big difference in your community—and the world.
You will receive your rewards by email as a virtual prepaid Mastercard® from nationalgridnygas@redeem.energyhub.com. Your enrollment reward will be sent within 4 to 6 weeks after you enroll. Your annual reward will be sent by December 15, after the season ends. If you do not activate your virtual card within two weeks of receiving the email, a physical prepaid card will be mailed to the name and address enrolled in the program.
Qualifying Thermostats
ConnectedSolutions is enabled by smart thermostats connected to a central cooling system. If you don’t have one yet, there are many options for purchasing a participating smart thermostat, including the MassSave Marketplace, your local hardware stores, or online retailers.
You can enroll through our approved smart thermostat partners below.
Why Demand Response?
During the hottest days of summer, homes and small businesses use more electricity than usual, putting stress on the electric grid. ConnectedSolutions offers incentives when you opt in to automatic reductions in your energy use during these peak-demand periods.
Your thermostat automatically preconditions your home and then adjusts by a couple of degrees during an event. Most events last about three to four hours.
There are typically 10-15 electric events in the summer.
You are always in control. If an event is inconvenient for you, simply opt out of that event.
Incentives:
You will receive a virtual prepaid Mastercard® based on your rate class from nationalgridnygas@redeem.energyhub.com within 4 to 6 weeks of enrollment and then another one after the end of each electric season and by no later than December 15 of that year, starting in the second year of participation. If you do not activate your virtual card within two weeks of receiving the email, a physical prepaid card will be mailed to the name and address enrolled in the program.
Environmental attributes, or Clean Peak Energy Credits (CPECs), are associated with your participation in ConnectedSolutions events. These are assigned to the Mass Save Sponsors and their partners, which helps the Sponsors meet their legal requirements under the Massachusetts Clean Peak Standard. This has no effect on your participation incentives.
FAQs
An electric central air conditioner is one that cools the entire home through a duct system, and it is typically controlled by a thermostat.
Unfortunately, you are not eligible for ConnectedSolutions if you don't have a central AC system. Explore our website to learn about efficient ways to stay cool and save.
To qualify for ConnectedSolutions incentives you must be an Electric or Dual Fuel customer. The amount of your incentive is determined by your account rate, which is listed under the "Delivery Services" section of your bill. Learn how to read your bill or visit your online account dashboard to learn about your account details.
Rate requirements:
- Regular Residential Incentive (R-1): $50 enrollment/ $20 after each summer
- Low Income (R-2 rate): $100 enrollment/ $20 after each summer.
- Small & Medium-Sized Businesses (G-1 or G-2 rate): $50 enrollment/ $200 after each summer.
Not only you can earn rewards but a smart thermostat can also save up to $180 on your energy costs, year after year. Find energy-efficient qualifying thermostats and save with rebates at the MassSave Marketplace or visit
- Your local hardware store
- Online retailers, like Amazon
To improve your experience, we are currently upgrading our system. If you would like to unenroll, please email nationalgridne@energyhub.net with your name, address, and thermostat type and we will help you to unenroll.
*To qualify, you must have a participating, Wi-Fi-enabled smart thermostat that is connected to a central cooling system