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1 Important Alert(s)

Storm Alert

4:00 p.m. Update: We have deployed nearly 3,300 line, tree, and public safety specialists to assess damage, clean up debris and restore power to customers caused by a multi-day windstorm affecting Upstate New York. As of 3 p.m. on Tuesday, we have restored service to more than 112,000 of the 145,000 customers affected by the storm. Many areas of Upstate New York have been impacted by wind gusts exceeding 70 mph, resulting in fallen trees, snapped tree limbs, broken utility poles, and downed power lines. Use extreme caution near downed power lines and wires; always assume that they are carrying live electricity. 

Press Release Report an Outage Downed Power Line Safety

Outage Map

Open Map

Our interactive map is updated every 5 minutes and provides regional power restoration information. You may also choose the outages by county option to see a list of estimated time of restorations, or ETRs, in your county. If you click on the arrow to the left of your county’s name, you will see ETRs for the towns and villages within that county. 

The ETRs are based on National Grid’s latest damage analysis and reflect a general assessment of when the last customer in the specified area is expected to be returned to service. To check the specific ETR for your own property, log into your account. We make every effort to restore your service as quickly as possible. 

Browse our FAQs to learn more about outages and restorations.