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1 Important Alert(s)

Storm Alert

7:00 p.m Update: Our field force has restored service to 92 percent of the 39,850 Western New York customers affected by the storm that brought high winds and wind gusts of around 70 mph. Restoration work will continue as crews work around the clock to restore every customer.  We urge everyone to always assume any downed line is live and dangerous, to stay far away, and to keep others at a safe distance. If you see a downed power line, please call 911 immediately and then contact us at 1-800-867-5222 so our crews can respond as quickly as possible.

Press Release Report an Outage Downed Power Line Safety

Outage Map

Open Map

Our interactive map is updated every 5 minutes and provides regional power restoration information. You may also choose the outages by county option to see a list of estimated time of restorations, or ETRs, in your county. If you click on the arrow to the left of your county’s name, you will see ETRs for the towns and villages within that county. 

The ETRs are based on National Grid’s latest damage analysis and reflect a general assessment of when the last customer in the specified area is expected to be returned to service. To check the specific ETR for your own property, log into your account. We make every effort to restore your service as quickly as possible. 

Browse our FAQs to learn more about outages and restorations.