Frequently Asked Questions
FAQs: Forest Hills Reliability Project
The Forest Hills Reliability Project will be completed in two phases, the installation of new infrastructure on Metropolitan Avenue between 70th Road and Ascan Avenue and the installation of a gate station in a National Grid owned property on Metropolitan Avenue. Phase 1 will consist of excavation of the roadway, installation of new infrastructure, temporary restoration of the roadway, testing of the new infrastructure, and final restoration of the roadway. Phase 2 will involve the construction of a gate station entirely within a National Grid property.
Phase 1: July 2026 through Nov 2026, pause for winter embargo/holidays. Resume and finish work in late-Winter 2027/Spring 2027.
Phase 2: TBA
We are making investments to upgrade the infrastructure system in your neighborhood to ensure customers receive safe and reliable service. This project will build a more reliable local energy system by reinforcing local infrastructure.
No. There will be no interruption to service.
Traffic will be impacted during construction in the work area.
Click here for our traffic management plan map.
Please allow for extra travel time and use alternate routes if possible.
For questions, please contact our project team.
No. As this project will reinforce the existing local infrastructure system, most work will take place within established utility corridors.
While our contractors will make efforts to keep disturbance to a minimum, there will be noise associated with this project. Most of that noise will occur while excavation is underway as contractors use heavy equipment to trench ahead of infrastructure installation. Additionally, when we are done working for the day, excavations will be covered with steel road plates for safety, and there may be noise associated with traffic driving over the plates.
Please call our local outreach phone line (347) 408-4027 and speak with a member of our outreach team or email box.foresthills@nationalgrid.com to speak with a member of our outreach team.
We anticipate each block to take 4-6 weeks at a time. We sawcut, excavate/dig, install infrastructure, weld, test, backfill, and then move to the next section.
Please contact our project engagement team to discuss how we can accommodate deliveries/access:
Phone: 347-408-4027*
*Please note: this number is a call only number. No texts will be received.
We know parking is already a challenge for the neighborhood and even more so since we began construction on Metropolitan Avenue. Parking meters on Metropolitan Avenue have been suspended for the duration of our work. Crews are being instructed to park away from the work zone, and our team is discussing with the respective city agencies to find solutions during construction.
As we continue to install the infrastructure and move west on Metropolitan Avenue, more parking will become available to the public.
We understand that the steel road plates create noise as trucks and busses pass over them. Our crews have been recessing the plates into the roadway surface, installing a neoprene layer beneath the plates, and welding plates together to reduce movement and vibration. We appreciate everyone's understanding and patience as we complete these important upgrades on Metropolitan Avenue.
Please email box.foresthills@nationalgrid.com if you'd like to receive important project updates via email.