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Where can we help you today?

Payment Assistance Programs

Everyone needs a little help sometimes. We have several programs to help lower-income families and customers needing special assistance meet their energy needs.

Home Energy Assistance Program (HEAP)
This federally funded program helps low-income households pay their energy bills. You do not have to pay back any money granted, but you do have to meet household income requirements to be eligible.

Please visit the New York State Office of Temporary and Disability Assistance to apply in your area, or visit New York State myBenefits or call the HEAP hotline at 1-800-342-3009. You can also contact your local Department of Social Services.

Star Customer Program—Protection for Seniors and People with Disabilities
If you're a National Grid customer age 62 or over, or have a disability, you are eligible to be a Star Customer. When you become a Star Customer, you are entitled to special services and protections should an outage or another special need arise. Call 1-718-403-2171 for more information.

Hospitalized Customer Assistance Plans
When you’re in the hospital, the last thing you need to worry about is termination of your energy service. This plan is for customers who are temporarily disabled due to hospitalization. We will extend the payment due date on your monthly bill by 30 days during your hospitalization. For more information, call 1-718-403-2171.

Helping Our Neighbors—the Gatekeeper Program
National Grid employees have daily contact with the full social and economic range of New Yorkers, including the elderly and those who are disabled, many of whom are isolated. If in the course of our work we detect signs of distress or that a customer is having difficulties, we will contact the appropriate community outreach program to help. Being a “gatekeeper” means being a good neighbor, and making a difference in our communities, every day. To learn more, call 1-718-403-2171 or email us at

Consumer Advocates
National Grid has Consumer Advocates in New York City who assist low-income, payment-challenged, and special needs customers. To find a Consumer Advocate in your area, call 1-718-643-4050 or 1-718-403-2171.

Neighborhood Heating Fund
Need help paying your heating bill? In addition to HEAP, you may be eligible for a grant from the Neighborhood Heating Fund. Call the Neighborhood Heating Fund Infoline at 1-718-422-4207 or 1-718-422-4228 for application sites in Brooklyn, Queens, and Staten Island.

Energy Affordability Program – Income Eligible Bill Credit
On January 1, 2018, the Energy Affordability Program (EAP) replaces the Income Basic Service Charge Credit.  If you are already enrolled in HEAP then you’ll be automatically enrolled in EAP.  Otherwise, please fill out the EAP application. EAP monthly bill credits are based on the customer’s HEAP benefit.  HEAP benefits are structured in a way to ensure that the households with the lowest incomes and the highest energy cost receive the highest benefit. Income, energy cost, family size and the presence of a vulnerable household member, are all taken into account.