Speak with a Consumer Advocate
When life gets hard, we’re here for you.
Our Consumer Advocates are here to help identify assistance solutions to help if you are experiencing financial hardship or extenuating circumstances such as sudden illness, loss of job, death of immediate family member, victim of a crime, etc.
We also help Special Needs customers such as blind, elderly, disabled, or households with residents with severe/chronic medical conditions that may be having difficulties navigating and receiving assistance. Our advocates work closely with Department of Social Services counties and are aware of available community programs.
Use this Customer Resource Check List to have helpful information at your fingertips.
Connect with your local consumer advocate by calling 1-718-643-4050.
Our local advocates are:
- Vaughn, serving Brooklyn and Queens
- Heeja, serving Brooklyn and Staten Island
You can also fill out this form: