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Where can we help you today?

Speak with a Consumer Advocate

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When life gets hard, we’re here for you.

Our Consumer Advocates are here to help identify assistance solutions to help if you are experiencing financial hardship or extenuating circumstances such as sudden illness, loss of job, death of immediate family member, victim of a crime, etc.

We also help Special Needs customers such as blind, elderly, disabled, or households with residents with severe/chronic medical conditions that may be having difficulties navigating and receiving assistance. Our advocates work closely with Department of Social Services counties and are aware of available community programs.

Use this Customer Resource Check List to have helpful information at your fingertips.


Report a gas emergency. If you smell gas anywhere, including in your home, go outside and call 911 or 1-718-643-4050 immediately.


Connect with your local consumer advocate by calling 1-718-643-4050.
Our local advocates are:

  • Vaughn, serving Brooklyn and Queens
  • Heeja, serving Brooklyn and Staten Island

You can also fill out this form: 

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For the following, please call our Call Center instead at 1-718-643-4050.

  • Billing errors or disputing charges
  • Accounts that have been closed
  • Applying for new service
  • Switched, shared, and/or mixed metering situations
  • High bill complaints
  • Rate change questions