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Where can we help you today?

2 Important Alert(s)


Please note: The latest versions of Google Chrome (Version 93.0.4577.63) and Microsoft Edge (14.0 and above) do not work correctly with our current website. Our team is working on resolving this issue, however, you may experience an error trying to sign in, sign out, and/or accessing your online account. We apologize for this inconvenience. 
We recommend using the following browsers: Internet Explorer (version 11), Firefox (version 92.0) or Mozilla (version 91.0.2).  


The US Postal service is reporting significant delays in shipping mail to all of New York State. Please note that you can view or pay your National Grid bill 24/7 by signing into your account. In addition, our Paperless Billing program offers the faster and environmentally greener convenience of email bill delivery. Consider enrolling today.

More Time to Pay

Before signing up for a payment agreement you may want to consider that financial assistance provided by the Home Energy Assistance Program (HEAP) may be available to help you pay your home energy costs.

Regular HEAP opened on October 1, 2021, and is scheduled to run through March 15, 2022, or until funds run out.  Also available this year is a one-time Regular Arrears Supplement (RAS) This program opened on September 22nd and is scheduled to run through September 2022 or until funds run out. RAS is available to households who are eligible for the Home Energy Assistance Program (HEAP) and behind on their heating (gas or electric) utility bills or non-heating electric utility bills but do not qualify for the utility assistance offered by the New York’s Emergency Rental Assistance Program (ERAP). RAS grants will cover all accumulated heating (gas or electric) or non-heating electric utility past due payments up to $10,000. Customers interested in the RAS Program should contact their local HEAP office.  We encourage you to apply quickly. For more information, customers in New York can contact their local HEAP office or visit the New York State OTDA HEAP Website at: or call the New York State HEAP Hotline at 1-800-342-3009.


COVID-19 Payment Agreement

Amid the continuing COVID-19 public health crisis, we recognize that you may still be undergoing hardship. We’ve been working to support customers throughout the pandemic, and we’re here - to listen and to help. 

We will not disconnect service for non-payment to any qualifying customer financially impacted by COVID-19 through December 21, 2021 with a qualifying attestation. Please visit or contact us.

Our new COVID-19 Payment Agreement allows you to spread your past due amount over manageable monthly installments – with no down payment and no financial reporting.

A COVID-19 Payment Agreement may help you:

  • Avoid the risk of disconnection
  • Pay your overdue balance over time, with no penalty
  • Take advantage of $0 down payment


How it works
  • $0 down payment
  • Installments: 12 months
  • No signature or financial documentation required
  • Your payment installments may vary over the course of your payment agreement


Eligibility rules
  • The account must have active service in order to enter into an agreement
  • Your account cannot be “cash only”
  • You cannot be enrolled in Balanced Billing
  • You cannot be enrolled in an existing payment agreement or collection arrangement*

* If you are currently enrolled in an existing program and do not meet these eligibility rules, please call us at 1-718-643-4050 to discuss other options that may work for you.


Ready to get started?

Call us at 1-718-643-4050 to enroll