Financial Assistance Information and Applications
Home Energy Assistance Program (HEAP)
This federally funded program, typically available from November through March, helps income eligible households pay their home heating bills. It is not a loan and you do not have to pay it back. You must reapply annually and quickly before funds run out each winter. The program has been extended until August 31, 2021.
There are two parts to HEAP:
- Regular HEAP - qualifications are based on household size and income. The 2020-2021 Regular HEAP benefit opens on November 2, 2020.
- Emergency HEAP - qualifications are based on household size and income AND customers must have a utility shut-off notice. The 2020-2021 Emergency benefit will open on January 4, 2021.
Updated Process During COVID-19
Customers can call for a HEAP application to be mailed out immediately. Included with the application is a returned envelope. Customers can call: (212) 331-3126 to get their application. Customers that have a computer/phone and printer can download the application. Applications can be mailed or dropped off at a specific site (below).
To drop off a completed HEAP Application (NEW COVID PROCESS) in a drop box at these sites:
Clermont Job Center - 505 Clermont Ave, Brooklyn
Coney Island Job Center - 3050 West 21th Street, Brooklyn
Waverly Job Center - 12 West 14th Street, Manhattan
Crotona Job Center - 1910 Monterey Ave, Bronx
Rider Job Center - 300 Canal Street, Bronx
Queens Job Center - 3220 Northern Blvd., Queens
Richmond Job Center - 201 Bay Street, Staten Island
|2020-2021 Household Income Limit|
|Household Size||Monthly Income|
Please bring the following information with you when you apply for HEAP:
- Current National Grid bill (or other utility/fuel bill)
- Valid Social Security Number
- Final Disconnection Notice or other shut-off notice (if applying for Emergency HEAP)
- Recent pay stub for the most recent (4) weeks of pay or other proof of your household’s total gross income (filed federal tax return, including all applicable schedules if self-employed or receiving rental income), Interest/Bank/Dividend or Tax Statement.
- Proof of Residence (water, sewer, or tax bill; copy of lease with address; mortgage payment book; current rent receipt showing your name and address; or statement from Landlord)
- Documents identifying each household member (driver’s license, photo ID, US Passport or naturalization certificate, school records, or birth certificates and validated social security card)
To replace a lost New York State birth certificate, please visit New York Vital Records
- Proof of qualified alien status if you are not a US citizen
For more information about HEAP, visit NYC Human Resource Administration (HRA) - Energy Assistance webpage or New York State myBenefits. You can also call the New York City HEAP Hotline at 1-800-692-0557.
If you are income-eligible, Emergency Temporary Assistance may be available from the NYC Human Resource Administration (HRA), for example if payment is needed to maintain or restore utility service(s).
For more information about Emergency/Temporary Assistance, visit the NYC Human Resource Administration (HRA) - Cash Assistance website, New York State myBenefits, or your nearest NYC HRA office location. You can also call HRA's Infoline at 718-557-1399.
Neighborhood Heating Fund
Neighborhood Heating Fund is a National Grid program administered by HeartShare Human Services of NY to help qualified households meet their home heating needs. To qualify for a $200 grant, you must be a National Grid customer whose household meets the income guidelines of the Home Energy Assistance Program (HEAP), as listed in the chart above. Customers may apply once per year when they have exhausted all HEAP assistance. This grant is only available to residents of Brooklyn, Queens and Staten Island who live in a 1-2 family house or pay for heat in their apartment. Applications will be available beginning in February 2021. For more information on how to apply, please call 1-718-422-4207, go to a participating office, or visit the HeartShare Human Services website.