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1 Important Alert

Information

COVID-19 Information

As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.

To learn more, and stay updated on National Grid’s efforts, visit our dedicated page: ngrid.com/covid-19.

Grant Programs

Fuel Assistance/Home Energy Assistance Program (HEAP)

This federally funded program, typically available from November through March, helps income eligible households pay their home heating bills.  It is not a loan and you do not have to pay it back. You must reapply annually and quickly before funds run out each winter.

There are two parts to HEAP:

  • Regular HEAP - qualifications are based on household size and income. The 2019-2020 Regular HEAP benefit opened November 12, 2019.
  • Emergency HEAP - qualifications are based on household size and income AND customers must have a utility shut-off notice. The 2019-2020 Emergency benefit will open January 2, 2020.

2019 Household Income Limit
Household Size Monthly Income Annual Income
1 $2,494 $29,933
2 $3,262 $39,144 
3 $4,030 $48,354 
4 $4,797 $57,564
5 $5,565 $66,774
6 $6,332 $75,984
7 $6,476 $77,711
8 $6,620 $79,438
9 $6,764 $81,165
10 $6,908 $82,892
11 $7,086 $85,035
12+ +$553/person +$6,630/person

Please bring the following information with you when you apply for HEAP:

  • Current National Grid bill (or other utility/fuel bill)
  • Valid Social Security Number
  • Final Disconnection Notice or other shut-off notice (if applying for Emergency HEAP)
  • Recent pay stub for the most recent (4) weeks of pay or other proof of your household’s total gross income (filed federal tax return, including all applicable schedules if self-employed or receiving rental income), Interest/Bank/Dividend or Tax Statement.
  • Proof of Residence (water, sewer, or tax bill; copy of lease with address; mortgage payment book; current rent receipt showing your name and address; or statement from Landlord)
  • Documents identifying each household member (driver’s license, photo ID, US Passport or naturalization certificate, school records, or birth certificates and validated social security card)

    To replace a lost New York State birth certificate, please visit New York Vital Records 

  • Proof of qualified alien status if you are not a US citizen

For more information about HEAP, visit NYC Human Resource Administration (HRA) - Energy Assistance  webpage or New York State myBenefits. You can also call the New York City HEAP Hotline at 1-800-692-0557.

It’s easiest to apply for Fuel Assistance/HEAP in person at your local Department of Social Services office. If you’d prefer, you can you can apply online at New York State myBenefits or print the application and mail it in to: Home Energy Assistance Program/HEAP, P.O. Box 1401, Church Street Station, New York, NY 10008.

Emergency/Temporary Assistance

If you are income-eligible, Emergency Temporary Assistance may be available from the NYC Human Resource Administration (HRA), for example if payment is needed to maintain or restore utility service(s).

 For more information about Emergency/Temporary Assistance, visit the NYC Human Resource Administration (HRA) - Cash Assistance website, New York State myBenefits, or your nearest NYC HRA office location. You can also call HRA's Infoline at 718-557-1399.

Neighborhood Heating Fund

Neighborhood Heating Fund is a National Grid program administered by HeartShare Human Services of NY to help qualified households meet their home heating needs. To qualify for a $200 grant, you must be a National Grid customer whose household meets the income guidelines of the Home Energy Assistance Program (HEAP), as listed in the chart above. Customers may apply once per year when they have exhausted all HEAP assistance. This grant is only available to residents of Brooklyn, Queens and Staten Island who live in a 1-2 family house or pay for heat in their apartment. Applications will be available beginning in February 2020. For more information on how to apply, please call 1-718-422-4207, go to a participating office, or visit the HeartShare Human Services website.