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Where can we help you today?

1 Important Alert(s)


We’re upgrading our billing system over the extended Memorial Day weekend. From May 22 through May 27, some of our regular services and bill payment options will be temporarily unavailable.  As always, we’ll continue to respond to gas emergencies 24 hours a day. Thank you for your patience and understanding.

Grant Programs

Financial Assistance Information and Applications

If you need extra support, we have Grants and Payment Assistance Programs that can help—even if you've never qualified before. Our Consumer Advocacy Team is also available for support and guidance. For assistance, please call 1-718-643-4050 or email to connect with your local Metro New York Consumer Advocate. When emailing us, please provide your name, address, and account number or NYS county (if you have it/them available).

Home Energy Assistance Program

This federal grant program helps income-eligible New York residents pay their energy bills.

Hope & Warmth Energy Fund

Emergency financial assistance for customers with an income above the HEAP eligibility guidelines.

Hope & Warmth Energy Fund
Hearts Fighting Hunger

One-time emergency food assistance is available for eligible National Grid New York heating customers.

Hearts Fighting Hunger
Emergency/Temporary Assistance

Assistance for past-due bills may be available if your utilities are at risk for disconnection.

Emergency/Temporary Assistance
Neighborhood Heating Fund

One-time financial assistance for customers who meet the HEAP eligibility guidelines.

Neighborhood Heating Fund