Skip to main content Skip to main navigation
Choose a Region

Welcome to our NY Home site.

We're not sure if this is right. If you confirm where you use our services most, we can tailor our site to your needs.
Note: If you've told us more than once your browser could be blocking cookies. Click to learn more about cookies

Select Your Region

Where can we help you today?

2 Important Alert(s)


Please note: The latest versions of Google Chrome (Version 93.0.4577.63) and Microsoft Edge (14.0 and above) do not work correctly with our current website. Our team is working on resolving this issue, however, you may experience an error trying to sign in, sign out, and/or accessing your online account. We apologize for this inconvenience. 
We recommend using the following browsers: Internet Explorer (version 11), Firefox (version 92.0) or Mozilla (version 91.0.2).  


The US Postal service is reporting significant delays in shipping mail to all of New York State. Please note that you can view or pay your National Grid bill 24/7 by signing into your account. In addition, our Paperless Billing program offers the faster and environmentally greener convenience of email bill delivery. Consider enrolling today.

Grant Programs

Financial Assistance Information and Applications

The Home Energy Assistance Program is opening early, and a new program has been added to the HEAP offerings this program year 2021 – 2022

Home Energy Assistance Program (HEAP)

This federally funded program, opens on October 1, 2021 and is scheduled to run through March 15, 2022, it helps income-eligible households pay their home energy bills. It is not a loan and you do not have to pay it back. You must reapply annually and quickly before funds run out.

The “new” Regular Arrears Supplement (RAS) has been announced and opened on October 1, 2021:

Available to households who are eligible for the Home Energy Assistance Program (HEAP) and behind on their heating utility bills, but do not qualify for the utility assistance offered by New York's Emergency Rental Assistance Program (ERAP). The RAS grants are available as one-time payments to HEAP-eligible households through this “new” Regular Arrears Supplement (RAS) program from now until September 2022, or until funding runs out. These grants will cover all accumulated heating utility arrears up to $10,000. To be eligible you must have past-due utility arrears and be in active collections, or otherwise facing disconnection or termination of service on your current gas and/or electricity utility account(s) at the time of application.

Customers interested in the (RAS) program should be directed to their HEAP Local District Contact.

If you need assistance, you can email your local Consumer Advocate for guidance.

Call 1-718-643-4050 or email to connect with your local Metro New York Consumer Advocate.

2021–2022 HEAP offerings summary:

Regular HEAP - qualifications are based on household size and income. The 2021-2022 Regular HEAP benefit opens on October 1, 2021.

  • Regular Arrears Supplement (RAS) - qualifications are based on household size, income, and having past due utility arrears and a disconnect notice at the time of application. The RAS benefit opens on October 1, 2021 through September 2022, or until funds are exhausted.

  • Emergency HEAP - qualifications are based on household size and income AND customers must have a utility shut-off notice. The 2021-2022 Emergency benefit will open on January 3, 2022.

*You must apply for Emergency HEAP annually it is not automatic.

Updated Process During COVID-19

Customers can call for a HEAP application to be mailed out immediately. Included with the application is a returned envelope. Customers can call: (212) 331-3126 to get their application. Customers that have a computer/phone and printer can download the application. Applications can be mailed or dropped off at a specific site (below).

The following six field sites will be open Monday – Friday from 9:00 am – 5:00 pm starting October 1, 2021 – customers can walk-in for in-person assistance or drop off completed HEAP applications: 

  • Coney Island Job Center - 3050 West 21th Street, 1st Floor, Brooklyn
  • Waverly Job Center - 12 West 14th Street, 2nd Floor, Manhattan
  • Crotona Job Center - 1910 Monterey Ave, 2nd Floor, Bronx
  • Rider Job Center - 300 Canal Street, 1st Floor, Bronx
  • Queens Job Center – 32-20 Northern Blvd., Queens
  • Richmond Job Center - 201 Bay Street, 1st Floor, Staten Island

2021-2022 Household Income Limit
Household Size Monthly Income
1 $2,729
2 $3,569
3 $4,409
4 $5,249
5 $6,088
6 $6,928
7 $7,086
8 $7,243
9 $7,401
10 $7,558
11 $7,715
12 $7,873
13 $8,420
14+ $568

Please bring the following information with you when you apply for HEAP:

  • Current National Grid bill (or other utility/fuel bill)
  • Valid Social Security Number
  • Final Disconnection Notice or other shut-off notice (if applying for Emergency HEAP)
  • Recent pay stub for the most recent (4) weeks of pay or other proof of your household’s total gross income (filed federal tax return, including all applicable schedules if self-employed or receiving rental income), Interest/Bank/Dividend or Tax Statement.
  • Proof of Residence (water, sewer, or tax bill; copy of lease with address; mortgage payment book; current rent receipt showing your name and address; or statement from Landlord)
  • Documents identifying each household member (driver’s license, photo ID, US Passport or naturalization certificate, school records, or birth certificates and validated social security card)

    To replace a lost New York State birth certificate, please visit New York Vital Records 

  • Proof of qualified alien status if you are not a US citizen

For more information about HEAP, visit NYC Human Resource Administration (HRA) - Energy Assistance  webpage or NYS OTDA HEAP Website. You can also call the New York City HEAP Hotline at 1-800-692-0557.

You can apply by mail to: Home Energy Assistance Program/HEAP, P.O. Box 1401, Church Street Station, New York, NY 10008.

The New York State Emergency Rental Assistance Program (ERAP):

The Emergency Rental Assistance Program (ERAP) assists households behind on their rent that have experienced financial hardship due to COVID-19 and are at risk of homelessness or housing instability. In addition, the program can provide temporary rental assistance and assistance with unpaid utility bills.

For more information or to apply, customers can call 844-691-7368 or applications can be submitted online at

*There are seven communities that have their own ERAP programs of City of Rochester and Monroe County, the City of YonkersOnondaga County and the towns of HempsteadIslip and Oyster Bay are not eligible for assistance from the state-administered program and should apply with their local programs for emergency rental assistance.

Emergency/Temporary Assistance

If you are income-eligible, Emergency Temporary Assistance may be available from the NYC Human Resource Administration (HRA), for example if payment is needed to maintain or restore utility service(s).

 For more information about Emergency/Temporary Assistance, visit the NYC Human Resource Administration (HRA) - Cash Assistance website, New York State myBenefits, or your nearest NYC HRA office location. You can also call HRA's Infoline at 718-557-1399.

Neighborhood Heating Fund

Neighborhood Heating Fund is a National Grid program administered by HeartShare Human Services of NY to help qualified households meet their home heating needs. To qualify for a $200 grant, you must be a National Grid customer whose household meets the income guidelines of the Home Energy Assistance Program (HEAP), as listed in the chart above. Customers may apply once per year when they have exhausted all HEAP assistance. This grant is only available to residents of Brooklyn, Queens and Staten Island who live in a 1-2 family house or pay for heat in their apartment. Applications are accepted until funds run out. For more information on how to apply, please call 1-718-422-4207, go to a participating office, or visit the HeartShare Human Services website.