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As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.
To learn more, and stay updated on National Grid’s efforts, visit our dedicated page: ngrid.com/covid-19.
National Grid’s Energy Affordability Program (EAP) provides income-eligible customers with a monthly bill credit/discount.
This monthly bill credit is automatic with the receipt of a Home Energy Assistance Program (HEAP) payment applied to your National Grid account if you have natural gas heat with National Grid. Click here to review the household size and household income guidelines for income eligibility. This year, HEAP applications are accepted beginning on November 12, 2019. HEAP applications are typically available from November through March, but you must re-apply annually and quickly before funds run out.
When HEAP is added to your National Grid account, you will begin receiving the monthly bill credit. These bill credits will continue for 14 months from the first time HEAP is applied to your account.
If you received HEAP this past season for a fuel provider other than National Grid (such as an oil or propane company), you need to send a copy of completed application (PDF) and your award letter by email to Affordability@nationalgrid.com or mail it to: Attn: Energy Affordability Program, National Grid, 1 MetroTech Center, Floor 13E, Brooklyn, NY 11201.
If you do not receive HEAP automatically, you must apply for and receive HEAP annually to continue to receive EAP bill credits.
If your account is removed from the Energy Affordability Program, you will need to reapply for HEAP if you are still income-eligible.
To learn about EAP and how to apply, contact us at EAPNY@nationalgrid.com or call 1-718-403-2216.
It is important to note that Energy Affordability Program bill credit amounts are reviewed on an annual basis and can either increase, decrease, or remain the same.
Click here to learn more about the Energy Affordability Program.