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1 Important Alert(s)


The US Postal service is reporting significant delays in shipping mail to all of New York State. Please note that you can view or pay your National Grid bill 24/7 by signing into your account. In addition, our Paperless Billing program offers the faster and environmentally greener convenience of email bill delivery. Consider enrolling today.

Special Protections

Medical Emergency Protection Program – Protections for Serious Illnesses and Injuries

If you or a member of your household has a serious illness or injury (as certified by a medical professional), and your utility service is at risk, we can offer protection from disconnect. For more information, please call 1-718-643-4050.

Star Customer Program – Protections for Seniors and People with Disabilities

If you are a National Grid customer age 62 or over, or have a disability, you are eligible to be a Star Customer. When you become a Star Customer, you are entitled to special services and protections should an outage or another special need arise. Call 1-718-403-2171 for more information.