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Special Protections

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Keeping the service on during financial hardship.

At National Grid, we understand that, now more than ever, many customers are unable to pay their bills due to financial hardship. We’re doing all we can to help keep the service on in your time of need.

Medical Emergency Protection Program – Protections for Serious Illnesses and Injuries

If you or a member of your household has a serious illness or injury (as certified by a medical professional), and your utility service is at risk, we can offer protection from disconnect. For more information, please call 1-718-643-4050.

Star Customer Program – Protections for Seniors and People with Disabilities

If you are a National Grid customer age 62 or over, or have a disability, you are eligible to be a Star Customer. When you become a Star Customer, you are entitled to special services and protections should an outage or another special need arise. Call 1-718-403-2171 for more information.