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Where can we help you today?
As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.
To learn more, and stay updated on National Grid’s efforts, visit our dedicated page: ngrid.com/covid-19.
If you or a member of your household has a serious illness or injury (as certified by a medical professional), and your utility service is at risk, we can offer protection from disconnect. For more information, please call 1-718-643-4050.
If you are a National Grid customer age 62 or over, or have a disability, you are eligible to be a Star Customer. When you become a Star Customer, you are entitled to special services and protections should an outage or another special need arise. Call 1-718-403-2171 for more information.