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Special Protections

Medical Emergency Protection Program – Protections for Serious Illnesses and Injuries

If you or a member of your household has a serious illness or injury (as certified by a medical professional), and your utility service is at risk, we can offer protection from disconnect. For more information, please call 1-718-643-4050.

Star Customer Program – Protections for Seniors and People with Disabilities

If you are a National Grid customer age 62 or over, or have a disability, you are eligible to be a Star Customer. When you become a Star Customer, you are entitled to special services and protections should an outage or another special need arise. Call 1-718-403-2171 for more information.