Skip to main content Skip to main navigation
Choose a Region

Welcome to our Upstate NY Home site.

We're not sure if this is right. If you confirm where you use our services most, we can tailor our site to your needs.
Note: If you've told us more than once your browser could be blocking cookies. Click to learn more about cookies

Select Your Region

Where can we help you today?

1 Important Alert(s)

Storm Alert

11:00 p.m. Update: As the winter storm continues to impact Upstate New York, National Grid has more than 3,300 personnel responding to power outages caused by downed limbs, trees and poles. Our crews have restored service to more than 70,800 of the 112,300-plus customers affected by the storm and will continue to work around the clock. Forecasts call for powerful winds, freezing temperatures and lake effect snow across Upstate New York. Prepare for power interruptions by charging your mobile devices. Also, never touch downed power lines; always assume they are carrying live electricity.

Storm Safety

We are here to help you weather any storm. We work before, during, and after a storm to maintain service and ensure your safety. Please do all you can to protect yourself and your loved ones as well. 

How to Report Outages: Report online, text OUT to 64743, or call us at 1-800-867-5222.

*If you are not already enrolled in text messaging, text REG to 64743 to register first (you’ll need to have your 10-digit account number).

Preparing Your Home & Family

Protect yourself and prevent property damage by preparing for storms in advance

Before a Storm
Stay Safe During a Storm

From loss of power to flooding, learn how to handle any storm scenario

During a Storm
After a Storm

Once a storm clears, restoration and repairs can begin. Use caution and follow these tips before assessing any damage.

After a Storm
Flooding

If your property has flooded, contact a plumbing or heating contractor to make sure your appliances are safe to operate.

Flooded Equipment
Hurricane Tips

Stay safe, stay prepared for hurricanes.

Hurricane Tips
Hot Weather

Even in the warm months, it’s important to maintain your safety and stay comfortable.

Hot Weather
Cold Weather

Keeping healthy and safe when the temperatures drop.

Cold Weather