Life Sustaining Equipment and Your Electric Service | National Grid
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If you rely on electrically operated medical devices or have other special medical needs, it is especially important to be prepared for a power outage. Please inform if any of the following applies to you or members of your household:

  • You rely on electrically operated life-sustaining medical devices and you may be in immediate danger if your electric service is interrupted
  • You are over the age of 62
  • You are a person with disabilities or are blind

Please fill out our Special Needs form and return it to:

National Grid
Life Support Unit 300 Erie Boulevard West
Syracuse, NY 13202
1-800-642-4272

Use our Personal Emergency Action Planner to help prepare for a power outage emergency. Although we inform customers about planned power outages and regularly review equipment requirements, restoration does take time. Always call 911 in the case of an emergency.

Handling Power Outages

Find guidance on how to prepare and address power outages in our brochure.