We’re Here to Help!
National Grid understands all the challenges our customers are facing right now and we’re here to help. We will help you maintain your service and energy expenses. There are several assistance programs available, below are links to help guide you through the process.
- Ways to Save
- Weatherization Assistance Program (WAP) - Resources for Working Families
- EmPower New York - NYSERDA or call 1-877-NYSMART
- New York Energy Advisor
- National Grid’s Market Place - National Grid Store to purchase Energy Savings products for your home:
- New York State Affordable Multifamily Energy Efficiency Program for landlords and property owners of affordable housing
- NYS Find Services Tool
To apply for Regular HEAP:
- On-line at https://mybenefits.ny.gov/mybenefits/begin
- In person or by phone to find your local DSS contact
- In writing –
- Mail application to your local DSS district contact
To apply for Emergency HEAP (criteria based on income and number in the household and a utility disconnect notice/emergency)
- Must receive Regular HEAP and have a disconnect notice –you can apply by telephone (find your local DSS contact)
- Electric-Only Non-Heating customers whose electric is needed for their heat may be eligible for a Domestic Electric Emergency HEAP grant. Please call your HEAP office to see if you qualify.
Regular Arrears Supplement Benefit-RAS
- If eligible, the Regular Arrears Supplement HEAP benefit can help you pay for gas and/or electricity utility arrears, up to a maximum of $10,000 per applicant household.
You may apply for the Regular Arrears Supplement benefit with your HEAP Local District Contact.
HEAP’s Heating Equipment Clean & Tune and Heating Equipment Repair & Replacement Programs:
- To apply contact the local DSS office
HEAP’s Cooling Benefit (air conditioner/fan):
- To apply contact the local DSS office
Energy Assistance Program-EAP Bill credit:
National Grid’s Energy Affordability Program is automatic with the receipt of HEAP and affords customers a monthly bill credit.
- For More EAP information: visit Energy Affordability Program
- Contact the EAP team by telephone at (866) 305-1915 or by email at Affordability@nationalgrid.com
To apply contact: HeartShare Human Services of New York | Energy Assistance & Community Development or call (855) 852-2736